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insurance: moturis

All the Moturis motorhome rentals include US$ 1,000,000.00 of liability (i.e. third party) insurance, covering bodily-injury and/or property-damage liability claims brought on by a third party (other than a passenger in the rental vehicle) against the customer (or any other driver listed on the rental contract between customer and vendor) as a result of the operation of the rental vehicle.

All the Moturis motorhome rentals also include collision and comprehensive insurance inhering a deductible (a.k.a. excess; applicable per claim/occurrence not per rental) of US$ 2500. The term comprehensive here signifies vehicular damage due to vandalism, fire, theft of the vehicle, break-in, and weather, as well as animal impact, and towing and recovery costs. Of course said deductible/excess is void if the client/customer fails to file a relevant and timely accident/damage report with the police and/or Moturis or fails to inform the Moturis pick-up depot within 24 hours with a full written report or if the client uses the vehicle in violation of the rental contract he/she signs with Moturis; the said coverage is also void in connection with the following "exceptions" and the "exclusions" noted farther down: (a) operation without Moturis's expressed permission or consent, (b) damage caused by striking overhead objects (c) damage caused by freezing or overheating vehicle systems (d) all damage caused during any use of off public roads (including at campgrounds, parking lots, service stations, etc) (e) undercarriage damage, including tires and wheels (f) damage caused from backing up vehicle (h) all glass damage.

Also included by default is 24/7 assistance.

Clients can enhance Moturis's said default insurance coverage by purchasing Moturis's vacation interruption protection (VIP) for US$ 9 per night. This protection reduces to US$ 500 the default US$ 2500 deductible/excess applying to accidental damage and reduces to US$ 1000 said default insofar as it applies to theft of the vehicle or vandalism of the vehicle; it introduces a US$ 2500 deductible/excess applicable to the otherwise uncovered exceptions (see above); it reduces to US$ 500 the default US$ 1000 security deposit; and relative to mechanical breakdown (but not accident) requiring the vehicle to be in repair for more than 12 working hours, it provides US$ 30 per person per day for lodging and US$ 30 per group per day for other transportation, the limit of these payouts being altogether US$ 3000 per rental, and the payouts being contingent upon client's presentation of receipts. The VIP is void if (a) the client/customer fails to file a relevant and timely accident/damage police report or (b) if the vehicle is used in violation of the terms of the rental contract.

Authorization is required to travel into Alaska, Yukon, and the NW Territories. This authorization costs US$ 450. No such authorization is required for travel elsewhere in Canada, although travel to the greater metropolitan areas of Montreal and Quebec City is prohibited.

The Moturis vehicles are allowed to travel into Mexico if such travel is confirmed in advance and the additional liability insurance and CDW, which together cost US$ 19 per night, is purchased. Area restrictions might apply. This addendum is sold at the San Francisco, Los Angeles and Las Vegas depots only. Clients have to provide the depot with the exact dates the vehicle will be in Mexico. Relative to a vehicle traveling in Mexico, Moturis's traveler assistance is not available and any repair costs, lost use, towing or fines incurred in Mexico are the client's (i.e. customer's, traveler's, renter's) responsibility and are not reimbursed by Moturis.

If a mechanical breakdown of the vehicle renders it inoperable for the 12 consecutive working hours after the client makes a timely report to the vendor about the breakdown, and if this breakdown is through no fault of the client, Moturis is responsible to refund the client but that responsibility is limited to refund of the daily rate or (i.e. with VIP coverage, as described above) a portion thereof. Clients assume full responsibility for any additional expenses incurred by reasons of a breakdown of vehicle. The term breakdown as used above does not refer to the vehicle's air conditioning, plumbing, refrigerator, microwave, other appliances, slide-out functionality, automatic step, awning, radio, CD player, TV/DVD, generator, and cruise control, among other functionalities not essential to travel.

For repairs exceeding US$ 50, the customer must call the vendor to get authorization. Non-authorized repairs over US$ 50 will not be reimbursed. Receipts must be presented for reimbursement to occur.

exclusions

Negligent damage. The term negligent damage here refers to damages consequent of the driver's negligence, e.g. such damages immediately resulting from (a) driving on non-public roads (including at campgrounds, parking lots, service stations, etc) or off-road, (b) driving into overhead objects, (c) misuse of the slide-out functionality, (d) misuse of the awnings, (d) use of the water tanks during freezing temperatures (in which case the water tanks should be empty), (e) operation which causes the vehicle or its subssytems to overheat, (f) operation without Moturis's expressed permission or consent.

Deliberate or willful damage caused by the client or by a guest of the client.

Interior damage.

Personal items.

Damages due to failure to maintain fluid levels (e.g. engine and transmission fluids) or tire pressure.

Damages due to misuses of braking system (e.g. overheating) or transmission system (e.g. overdrive).

Damages due to driving illegally under the influence of alcohol or other drugs.

Damages that occur while traveling in restricted areas. (See below.)

Damages that occur when the vehicle is carrying more passengers than the number of the vehicle's seatbelts.

Damages consequent of failure to use the specified fuel.

Damages that occur while the vehicle is operated by any unauthorized person, a person under 21 years of age or a person without proper license. (See the "Payments & Policies" page regarding proper license.)

further restrictions

Renter (contract signer) must be a minimum of 21 years of age — there is no maximum age limit — and must have a major credit card (MasterCard/Eurocard, Visa, or American Express; not ATM/debit card), a valid non-provisional driver’s license from country of residence and current identification including passport for non-US residents. The license must not expire during the rental period. An International Driver’s License is recommended, though not required. Travel to Canada or Mexico requires a valid passport.

Renter, all additional drivers and credit card holder must be present at the time of pick up to sign the rental contract.

Clients arriving on flights from overseas (i.e. outside North America) are not allowed to pick-up the rental vehicle on the day their flight arrives, this constraint being imposed by Moturis's insurance company in recognition of the naturally fatigued state of such clients upon flight arrival.

Small pets are allowed in the Moturis vehicles, at the pet owner's responsiblity. However, an additional deposit of US$ 1000 will be required upon pick-up, as well as a special US$ 150 cleaning fee upon the return occasion.

Towing is not permitted.

Storage of items on the vehicle roof is not permitted.

See above for restrictions on travel to Alaska, Yukon, and the Northwest Territories.

Travel into the greater metropolitan areas of Montreal and Quebec City is not permitted.

Travel into New York City is not permitted.

Travel into Death Valley is not allowed from 15 June to 15 September.

See above for restrictions on travel to Mexico.

Travel on beaches, gravel, dirt, logging and other non-public roads is not allowed.

The vendor will hold the client entirely responsible for damages or mechanical breakdowns that occur in said restricted areas or on the restricted types of roads noted above.

At Boston, Chicago, Denver, and New York each motorhome is winterized during November through April or during any other stretch of space–time in which the ambient temperatures of the low-altitude regions near the depot are expected to be below the freezing point during a client's rental. Winterization means that the water is drained from the fresh water tank, hot water heater and both waste tanks. Of course this drainage involves the water pipes, toilet, sink, shower, and external shower (if this latter feature is present). Once the vehicle is winterized, no water should be put into the fresh water tank and it should not be hooked up to the public water supply. Therefore no water at all is available from the motorhome. The toilet, however, can still be used as long as windshield washer antifreeze is poured down to rinse it. Pink RV antifreeze will have been run through all the pipes and put into the black and grey tanks. If the client removes the antifreeze and puts water into the system, the tanks and pipes will likely crack. If this damage occurs, the client will be responsible for repairing these systems and any other consequent damages. If the client unwinterizes the vehicle for travel into a warmer climate, it is the client's responsibility to have the vehicle re-winterized before returning it. If such client presents a receipt of winterization from a Southern RV Service Center, Moturis will reimburse the client up to a maximum of US$ 75. If, however, such client does not have such receipt, Moturis will keep the security deposit and charge the client for any costs consequent of water system damage. Of course upon the pick-up occasion the vendor can provide instruction regarding the draining and rehydration of that system.

accident

In the event of an accident, the customer must obtain a local police report as provided by the attending police officer investigating the accident. The client should notify the Moturis pick-up depot about the accident as soon as possible. On said accident report the client should make a full, written report including the other party's name, address, phone number and driver's license information. The client should submit that form to the pick-up depot within 24 hours of the accident. All documents relating to the accident should include a police report number or other pertinent identifying number. Insurance coverage may be void if these measures are not performed.

Warning

Although motor travel in North America is not generally considered prohibitively dangerous, there are, of course, associated risks — including death. For quantitative measures of these risks, please see the Association for Safe International Road Travel (ASIRT) http://www.asirt.org.