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insurance: el monte rv

The El Monte RV rentals do not automatically include the minimum legal amounts of primary liability (i.e. third party) insurance, which minimums vary between state, province and territory. Such coverage must be attached to the rental via one of the following actions: upon the pick-up occasion, a renter (i.e. client) who is a resident of the USA or Canada must present to El Monte RV proof of his/her personal automobile insurance policy (including policy number and, if his/her insurance company requires one or if the rental RV is a diesel pusher model, a separate rider); or a renter who cannot present such proof of insurance, a renter who is not a resident of the USA or Canada must pre-purchase (e.g. via IdeaMerge) El Monte RV's so-called Rental Liability Insurance (RLI), costing US$ 13.50 per night. Either sort of client mentioned above can supplement said liability coverage by purchasing Statutory Limit Insurance (SLI), which increases said minimum limits to US$ 1,000,000 per authorized driver of the rental vehicle. The SLI costs US$12 per night if pick-up occurs in Florida, US$ 13.50 per night if pick-up occurs elsewhere. Naturally certain exclusions apply, which include but are not limited to several of those listed below.

Furthermore, IdeaMerge requires that all our clients who book an El Monte RV rental pre-purchase El Monte RV's Vehicle Incident Protection, because without this protection the client is responsible for the full cost of repairs made to the vehicle consequent of damages that occur to the vehicle during the rental (including the cost of El Monte RV's lost rental revenue while the vehicle is being repaired). We don't want any of our clients to suffer such potentially huge costs. The Vehicle Incident Protection costs US$ 16 per night (or US$ 35 per night for a "diesel pusher" A-Class vehicle) and reduces said responsibility to US$ 700 per incident (or to US$ 5000 for a "diesel pusher" A-Class vehicle). The damages covered by this protection include overhead damage, undercarriage damage, tire damage, wheel damage, damage which occurs when the vehicle is being backed up, theft of the vehicle, damage due to vandalism, fire, break-in, and weather, as well as animal impact, accidental damage to windows, and towing and recovery costs, all regardless of whose fault an accident was. The protection also typically covers costs of transporting a damaged rental vehicle to an El Monte RV rental station. Certain exclusions do of course apply, which exclusions include but are not limited to the following:

Negligent damage. The term negligent damage here refers to damages consequent of the driver's negligence, e.g. such damages immediately resulting from (a) driving on non-public roads (including at campgrounds, parking lots, service stations, etc) or off-road, (b) driving into overhead objects, (c) misuse of the slide-out functionality, (d) misuse of the awnings, (d) use of the water tanks during freezing temperatures (in which case the water tanks should be empty), (e) operation which causes the vehicle or its subsytems to overheat, (f) operation without El Monte RV's expressed permission or consent.

Deliberate or willful damage caused by the client or by a guest of the client.

Interior damage.

Personal items.

Damages due to failure to maintain fluid levels (e.g. engine and transmission fluids) or tire pressure.

Damages due to misuses of braking system (e.g. overheating) or transmission system (e.g. overdrive).

Damages due to driving illegally under the influence of alcohol or other drugs.

Damages that occur while traveling in restricted areas. (See below.)

Costs incurred in Alaska or Northern Canada while returning a damaged vehicle to an El Monte RV rental depot.

Damages that occur when the vehicle is carrying more passengers than the number of the vehicle's seatbelts.

Damages consequent of failure to use the specified fuel.

Damages that occur while the vehicle is operated by any unauthorized person, a person under 21 years of age (25 years if pick-up occurs at the New Jersey / New York depot) or a person without proper license. (See the "Payments & Policies" page regarding proper license.)

The Vehicle Incident Protection is also void if the client/customer fails to file a relevant and timely accident/damage report with the police and/or El Monte RV or fails to inform the El Monte RV pick-up depot within 24 hours with a full written report.

No special authorization is required to travel into Canada, Yukon, the Northwest Territories or Alaska, but travel to the latter three regions is at the client's risk, as described elsewhere on this page.

The El Monte RV vehicles are allowed to travel into Mexico if such travel is confirmed in advance and the client purchases directly from an USA El Monte RV rental depot (typically upon the pick-up occasion) the vendor's Mexico Auto Liability Insurance (MALI) to cover the specific range of dates during which the vehicle might be in Mexico. The cost of this MALI coverage is US$ 22 per such calendar date. Relative to travel in Mexico, MALI provides coverage for physical damage to or total theft of the El Monte RV rental vehicle, as well as third-party liability and medical payments, and legal assistance (especially to aid in preventing the client or clients from being jailed in Mexico). El Monte RV's Roadside Assistance does not extend into Mexico; and any repair costs, lost use, towing or fines incurred in Mexico are the client's (i.e. customer's, traveler's, renter's) responsibility and are not reimbursed by El Monte RV.

El Monte RV operates one of the newest fleets in the industry. Yet as motorhomes are mechanical devices they do occasionally develop problems.

Included by default with all rentals is Roadside Assistance, tel. 800 367 4707, effective in the USA and Canada 6:00–19:00 hours (6 am to 7 pm) PST during Monday–Saturday, April–September; 6:00–18:00 hours (6 am to 6 pm) PST during Monday–Saturday, October–March; 8:00–17:00 hours (8 am to 5 pm) PST Sundays.

The Roadside Assistance department assists with motorhome operation problems by trouble shooting for the customer. They also assist in finding service for EMERGENCY situations that the customer might have with the motorhome (such as tire blowout, transmission failure, engine failure, etc).

In order to be eligible for a lost-use refund, the client must have contacted El Monte RV’s Roadside Assistance department during their rental period and must have followed Roadside’s instructions, self-help tips, and / or recommendations for repair.

Roadside Assistance is a courtesy service provided by El Monte RV; that service is not authorized to determine refunds. Any refund consideration can only be made by the return location manager.

Under certain circumstances a replacement vehicle may be provided to the client. El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place.

In the event of an accident involving an El Monte RV rental vehicle, no matter who was at fault, El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place.

Under most circumstances, if the client for any reason was at fault in causing incapacitation of their motorhome they will be required to pay the costs incurred in delivering a replacement unit to them up to US$ 5000.

In the event of a mechanical problem requiring repairs under US$ 75 clients will be reimbursed upon presentation of receipts and any replaced parts. For needed repairs over US$ 75 clients must call El Monte RV’s Roadside Assistance department for prior authorization. A toll free number is provided for assistance with problems, questions, etc: 1-800-367-4707.

In the unlikely event that items are missing from vehicle or personal kits, or, for example, a client needs an additional blanket, or a client needs to replace an item for the motorhome such as a water hose, sewer hose, etc, the client may purchase these items without prior approval and will be refunded at return upon presentation of valid receipts, provided they total no more than US$ 75.

In the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 hours, El Monte RV will refund lost-use rental charges only. El Monte RV’s maximum liability shall be for the refund of nightly rental charges or fractions thereof. No claims for rental car, hotel, telephone, etc, will be accepted.

Accompanying vehicles are not eligible for compensation.

Defects in the air conditioning, plumbing, refrigerator, microwave, other appliances, slide-out functionality, automatic step, awning, radio, CD player, TV/VCR/DVD, generator, and cruise control, among other functionalities not essential to travel are not typically considered mechanical breakdowns.

Client refund or reimbursement requests must be received in writing with all supporting documentation no later than 45 days after rental return to be eligible for compensation consideration.

restrictions

The renter (contract signer) must be a minimum of 21 years of age (except at the New Jersey / New York depot, where the minimum is 25 years) — there is no maximum age limit — and must have a major credit card (MasterCard, Eurocard, Visa, American Express, or Discover; not an ATM/debit card) and a valid non-provisional driver’s license from country of residence. If the license is not from the USA, the driver must present a passport as well. The license must not expire during the rental period. An international driver’s permit (IDP) is recommended, though not required. Travel to Canada or Mexico requires a valid passport.

The renter, all additional drivers and the credit card holder must be present at the time of pick up to sign the rental contract.

A major credit card (MasterCard, Eurocard, Visa, American Express, or Discover; not an ATM/debit card) — with available credit for the US$ 500 security deposit as well as for any particular rental charges paid upon the pick-up — is required. The credit card must be issued to the signer or co-signer of the contract.

Clients are allowed to pick-up the rental vehicle on the day their flight arrives — but only if the client calls El Monte RV (tel. 800 367 6507) upon that arrival and arrives by his/her own means at the rental depot no less than one hour before the depot's official closing time. El Monte RV does not provide transfer service in connection with same-day flight arrival.

Similarly, other clients who provide their own transportation to the rental depot — i.e. who do not take advantage of El Monte RV's courtesy transfer shuttle service — must call El Monte RV at tel. 800 367 6507 between 8:30 am and 9:30 am on the morning of the pick-up day, this to learn precisely when the vehicle will be ready that afternoon; such clients must arrive at the rental depot no less than one hour before the depot's closing time. See our El Monte RV "Locations" page for details about said courtesy transfer service.

If the client obtains permission from El Monte RV at least 7 days prior to the pick-up day, pets are allowed in the El Monte RV vehicles. However, a non-refundable fee of US$ 100 will be required upon pick-up. Moreover, the client is responsible for any damage caused by the pet, and a special cleaning fee might be charged upon the return occasion.

Towing is allowed with the C25, C26, C28 and AS32 El Monte RV vehicles, but a 3000 pound maximum weight applies (therefore most cars are prohibited; small utility, motorcycle and single axle enclosed trailers no larger than 5 feet by 8 feet are usually less than 3000 pounds). The towing surcharge is US$ 10 per night (with a USUS$ 100 minimum for the AS32 vehicle). The vehicles have a 2 inch x 2 inch square receiver mounted to the rear. However, El Monte RV neither carries nor provides nor installs a towing hitch nor assists clients in this respect. El Monte RV provides no insurance to cover towed items.

Clients can be restricted from traveling to certain regions due to road conditions, extreme weather, acts of God, security alerts and /or availability of support. Restrictions are subject to change without notice and are determined solely by El Monte RV.

Clients are responsible for knowing and following the travel restrictions and for informing themselves of possible changing conditions.

Off-road: Travel on non-public, unpaved and / or ‘logging’ roads is not permitted at any time.

Death Valley: Traveling Death Valley in an El Monte RV is not permitted in July and August. In May, June and September such travel is permitted, however, the client is fully responsible for all mechanical problems and/or towing or vehicle recovery costs. Ground temperatures can reach 140º F or 60º C.

Mexico: Travel is permitted at client’s own risk and only with purchase of El Monte RV’s Mexico Auto Liability Insurance (MALI), available at all southwest locations. However, there is no reimbursement for repairs, lost use or deductibles for damage which occur in Mexico.

New York City / Manhattan: Travel is not permitted.

Alaska / Northern Canada: Travel is permitted at client’s own risk. However, there is no reimbursement for repairs or lost use.

Ontario / Quebec: Due to the increased incidence of theft motorhomes are not allowed to be parked within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motorhome parked at a campground and use a taxis or public transportation. A higher deductible may apply for theft of motor home. Details available at pick up location. Clients planning on traveling in these areas must inform rental station prior to departure.

Summer: Travel in summer months and /or in extreme temperatures can strain motorhome systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motorhome fleet to accommodate all weather conditions; however, clients should be made aware that performance of motor home systems under extreme conditions cannot be guaranteed.

Winter: At the Dallas, Denver, New York and Seattle / Vancouver El Monte RV rental depots each motorhome is winterized during November through April or during any other stretch of space–time in which the ambient temperatures of the low-altitude regions near the depot are expected to be below the freezing point during a client's rental. Winterization means that the water is drained from the fresh water tank, hot water heater and both waste tanks. Of course this drainage involves the water pipes, toilet, sink, shower, and external shower (if this latter feature is present). Once the vehicle is winterized, no water should be put into the fresh water tank and it should not be hooked up to the public water supply. Therefore no water at all is available from the motorhome. The toilet, however, can still be used as long as windshield washer antifreeze is poured down to rinse it. Pink RV antifreeze will have been run through all the pipes and put into the black and grey tanks. If the client removes the antifreeze and puts water into the system, the tanks and pipes will likely crack. If this damage occurs, the client will be responsible for repairing these systems and any other consequent damages. If the client unwinterizes the vehicle for travel into a warmer climate, it is the client's responsibility to have the vehicle re-winterized before returning it. Of course upon the pick-up occasion the vendor can provide instruction regarding the draining and rehydration of that system.

accident

In the event of an accident, the customer must obtain a local police report as provided by the attending police officer investigating the accident. The client should notify the El Monte RV pick-up depot about the accident as soon as possible. On said accident report the client should make a full, written report including the other party's name, address, phone number and driver's license information. The client should submit that form to the pick-up depot within 24 hours of the accident. All documents relating to the accident should include a police report number or other pertinent identifying number. Insurance coverage may be void if these measures are not performed.

Warning

Although motor travel in North America is not generally considered prohibitively dangerous, there are, of course, associated risks — including death. For quantitative measures of these risks, please see the Association for Safe International Road Travel (ASIRT) http://www.asirt.org.