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insurance: apollo

All the Apollo USA motorhome rentals include US$ 1,000,000.00 of liability (i.e. third party) insurance, covering bodily-injury and/or property-damage liability claims brought on by a third party (other than a passenger in the rental vehicle) against the client (i.e. customer, or any other driver listed on the rental contract between client and vendor) as a result of the operation of the rental vehicle. If you own and operate an automobile, please check with your auto insurance provider to determine the coverage which that insurance extends to you while you are operating a rented recreational vehicle in the United States, Canada, and so forth.

Apollo USA rentals include collision and comprehensive insurance inhering a deductible (a.k.a. excess; applicable per claim/occurrence not per rental) of US$ 1000.

The deductible applies regardless of who is at fault, and it must be paid at the time the accident is reported to Apollo, not upon completion of the rental. Moreover, the deductible applies to the cost of demurrage for the duration the vehicle is unavailable due to repairs after the rental. In connection with the deductible, Apollo will charge a special administration fee of US$ 75 per insurance claim (and similarly per speeding ticket, parking fine, traffic ticket, or toll-road fine).

For rentals with pick-up prior to 1 April 2010, clients cannot reduce this deductible; no optional damage waiver is offered.

For rentals with pick-up on 1 April 2010 or thereafter, clients can enhance the default insurance coverage by purchasing Apollo's damage waiver (alias Liability Reduction Option, LRO) for US$ 15 per day (maximum US$ 375). That option reduces the US$ 1000 deductible/excess all the way to zero for both collision and comprehensive insurance.

The term comprehensive above signifies vehicle damage or loss due to vandalism, fire, theft of the vehicle, break-in, and weather.

The client is responsible for replacing damaged tires (for example, blowouts, punctures, sidewall damage, tire staking etc) unless caused by normal wear. The deductible applies.

In the event of an accident or breakdown in a remote area, or any area not permitted under the rental agreement, it will be the client’s full financial liability to pay any salvage, towing and/or recovery costs, perhaps to the nearest Apollo depot.

Of course said insurance coverage is void if the client fails to file a relevant and timely accident/damage police report or fails to inform the Apollo pick-up depot within 24 hours with a full written report or if the client uses the vehicle in violation of the rental contract he/she signs with Apollo. Likewise said coverage is void in connection with the "exclusions" and "further restrictions" noted farther down this page.

Also included by default is 24/7 assistance by way of calling tel. 310 486 4651.

IMPORTANT: Clients arriving on flights from overseas are indeed allowed by Apollo USA to pick-up on the day their flight arrives.

Apollo does not allow travel into Death Valley and certain similarly extreme desert areas during May through September; and at other times of the year, clients who visit these areas do so at their own risk and are responsible for all consequent recovery and other charges. Due to restrictions on vehicle heights, propane gas and parking, vehicles bearing propane are not permitted in Manhattan. Travel to Mexico, Alaska, Yukon, NW Territories or Newfoundland is strictly prohibited. No special authorization from Apollo is required for non-Canadians to travel elsewhere in Canada, although travel to the greater metropolitan areas of Montreal and Quebec City is subject to special permission from Apollo. Apollo reserves the right at its own discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

If you intend to travel to the Burning Man festival with the Apollo rental vehicle (including the Cheapa Campa brand), Apollo will charge you a a special US$ 500 surcharge upon the pick-up occasion. If a client travels to the Burning Man festival with the vehicle and does not advise Apollo/Cheapa Campa of this beforehand, Apollo would consider such travel a breach of their rental agreement and as such the client would be held responsible for any and all loss of or damage to the vehicle from any cause, regardless of fault, and for all related expenses, this is in addition to the US$ 500 Burning Man surcharge.

IMPORTANT: Canadian residents are not permitted by Canada to rent a motorhome in the USA to travel in Canada. A similar restriction applies to Mexican residents renting in the USA and wanting to travel in Mexico.

If a mechanical breakdown of the vehicle renders it inoperable for the 12 consecutive working hours after the client makes a timely report to Apollo USA about the breakdown, and if this breakdown is through no fault of the client, Apollo is responsible to refund the client but that responsibility is limited to refund of the daily rate or a portion thereof. In the unlikely event that no replacement or alternative Apollo vehicle is available for the client, Apollo's liability is limited to a refund of the rental charge or in the case of mechanical failure (unless caused by the client) the remainder of the rental duration. Clients assume full responsibility for any additional expenses incurred by reasons of a breakdown of vehicle. The term breakdown as used above does not refer to the vehicle's air conditioning, plumbing, refrigerator, microwave, other appliances, slide-out functionality, automatic step, awning, radio, CD player, TV/DVD, generator, and cruise control, among other functionalities not essential to travel.

For repairs exceeding US$ 100, the client must call Apollo USA to get authorization. Non-authorized repairs over US$ 100 will not be reimbursed. Receipts must be presented for reimbursement to occur. Repair to damage caused by the client is not reimbursible.

Exclusions:

Damage caused by freezing or overheating vehicle systems.

Damage caused during any use off public roads.

Damage to the tires and/or wheels.

Damage caused from backing up the vehicle.

Damage caused by water, which damage includes but is not limited to: any vehicle submersion, creek or river crossing, driving through low plain flooded areas, beach driving.

The cost to retrieve or recover a vehicle which has become bogged.

Damage to or loss of personal belongings.

Damage caused by negligence or willful misconduct on the part of the client or one or more of the client's party.

Damage caused by a single-vehicle roll-over.

Damage to the awning, overhead or underbody of the vehicle insofar as that damage is not consequent of collision with another vehicle or of natural disaster.

Damage due to the use of incorrect or contaminated fuel.

Damage caused when using the vehicle in contravention of any applicable legislation or regulations controlling vehicular traffic.

The cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle.

All deductible/excess reduction is void if the terms of the rental agreement signed between Apollo and the client are breached. The client will then be responsible for the total cost of any damage. This will also include any damage caused by negligence, willful misconduct or driving under the influence of alcohol or other drugs.

further restrictions

Client (contract signer) must be a minimum of 21 years of age; the maximum is 75 years of age.

Client must present upon the pick-up occasion a major credit card (MasterCard/Eurocard, Visa, or American Express; not ATM/debit card), a valid non-provisional driver’s license held for at least two years from his/her country of residence and, if not a resident of the USA, his/her passport. The license must not expire during the rental period. An International Driver’s License is required if the drivers license is not in the English language. Travel to Canada requires a valid passport.

HOWEVER: Canadian residents are not permitted by Canada to rent a motorhome in the USA to travel in Canada. A similar restriction applies to Mexican residents renting in the USA and wanting to travel in Mexico.

Again, if you intend to travel to the Burning Man festival with the Apollo rental vehicle (including the Cheapa Campa brand), Apollo will charge you a a special US$ 500 surcharge upon the pick-up occasion. If a client travels to the Burning Man festival with the vehicle and does not advise Apollo/Cheapa Campa of this beforehand, Apollo would consider such travel a breach of their rental agreement and as such the client would be held responsible for any and all loss of or damage to the vehicle from any cause, regardless of fault, and for all related expenses, this is in addition to the US$ 500 Burning Man surcharge.

The client, all additional drivers and the credit card holder must be present at the time of pick-up, to sign the rental contract.

Animals (excluding humans and, with Apollo's permission, guide dogs) are not allowed in the Apollo USA vehicles.

Smoking is not allowed in the vehicles.

Towing is not permitted.

Storage of items on the vehicle roof is not permitted.

See above for restrictions on travel to certain regions and towns.

Travel on beaches, gravel, dirt, logging and other non-public roads is not allowed.

Apollo will hold the client entirely responsible for damages or mechanical breakdowns that occur in said restricted areas or on the restricted types of roads noted above.

Apollo reserves the right to refuse any rental at their discretion.

accident

In the event of an accident, the client must obtain a local police report as provided by the attending police officer investigating the accident. The client should notify the Apollo pick-up depot about the accident as soon as possible. On said accident report the client should make a full, written report including the other party's name, address, phone number and drivers license information. The client should submit that form to the pick-up depot within 24 hours of the accident. All documents relating to the accident should include a police report number or other pertinent identifying number. Insurance coverage may be void if these measures are not performed.

Warning

Although motor travel in North America is not generally considered prohibitively dangerous, there are, of course, associated risks — including death. For quantitative measures of these risks, please see the Association for Safe International Road Travel (ASIRT) http://www.asirt.org.