Karin Fivaz, 29 june 2008
The service provided by Ideamerge was promt and good and I would use them again. I would however prefer to use a different Motorhome company and not Euromotorhome. The bedding provided was very bad and it consisted out of only one very old and worn sleeping bag per person with no extra blanket for colder nights. The crockery was also very sparse and did not include even basis items such as sharp knifes and coffee mugs. There was also not enough gas provided for our 2 week trip even though we were assured that the gas cylinder was full. The motorhome was in good condition and we had no mechanical problems and breakdowns. We also found it hard to find the campsites in spain and the guide provided does not give very good directions of the various campsites. But overall it was a good trip in Spain with minimal problems.
Georgina Powell (UK), 25 june 2008
IdeaMerge were really helpful when we made the booking and were generally really efficient except that our flight details got mixed up with another family's so there was no-one to meet us at the airport when we arrived. It was resolved quickly though and we picked up the motorhome from the depot in Madrid with no problems although the whole pick up process does take a long time.
Never hired a motorhome before but the whole experience was great. Campsites in Spain are pretty hard to find (not very well signposted and the guide provided in the motorhome did not give very useful directions) so I would recommend doing a bit of research and printing out some maps before you leave home.
The motorhome itself was fine - pretty clean although I'm sure it was more than 6 months old (despite the rental details saying they were all younger than this!) The dashboard cigarette lighter didn't work - probably to stop people smoking in the motorhome - we don't smoke but it was a major problem because it meant we couldn't use our sat nav! Also, the household kit is more than basic and very expensive for what you are provided with - just sleeping bags and crockery. It didn't provide what I would call basics like a sharp knife and a chopping board etc...
We dropped the motorhome off in Malaga - it was impossible to find the depot and we were driving round for ages (although the manager assured us it was easy to find so maybe we were the only people who had that problem!)
Overall a good experience and I'd definitely recommend IdeaMerge if you're thinking of taking a motorhome round Spain.
George Psaroudakis Anna Oikonomou, 08 august 2007
We picked our camper from Barcelona. It was clean and not too old. We traveled around Spain and France for 3200 Km and we had no problems at all. The staff at Barcelona depot was very nice and helpful. The same is true for IdeaMerge as well. It was a great experience. In the future we are thinking of traveling in Spain and Portugal and IdeaMerge is our first choice.
Duncan Quigley, , 08 august 2007
Malaga to Barcelona and back again.
Motorhome was fit for purpose, clean and not too old. Pleasant and helpful depot staff.
Would I book through IdealMerge again…in an instant.
Lynley Ellis, 08 august 2007
We picked up our RV Motorhome in Barcelona and dropped it off in Malaga travelling for 10 nights along the southern Costa del Sol. We struck a really busy day in Barcelona. Camper was to be ready at 10am, we arrived at 4pm to collect and were told we would have to wait until 5pm for the English speaking staff member to return from lunch. It was very hot and the building had no air conditioning. The vehicle was not ready and they started cleaning and preparing it at 4pm when we arrived. Subsequently it was a pretty hurried job of cleaning! It took 2 hours to complete all paperwork and get on the road. RV performed well. The fridge did not work 100% and we informed them of this on returning the vehicle. Was a nice change to have an automatic RV as we have had manual ones in the past. Only way to travel around. Campgrounds are quite hard to find in Spain - especially when the only Camping Ground Guide they give you with the motorhome is in SPANISH! Quite a few of the campgrounds did not exist any longer that we tried to find. Malaga drop off depot is quite hard to find, so make sure you get exact directions on how to get to it if you are dropping off the RV to that depot. We have pretty much RV'd the whole of Europe, and we found Spain although pretty, it was not as nice or easy camping as the rest of Europe. Was lovely to see and Marbella was our favourite part that we visited. Alot of the southern coast of spain is really built up with alot of high rise buildings, which sort of spoils the landscape. Never the less we really enjoyed our whole r.v. experience and found Doug and the team at Ideal Merge great to deal with.
marie brice, mbrice@ssafara.net, 03 august 2007
Ideamerge was a great company to work with - I emailed several as we live in India so hiring a campervan in Spain was no easy task! Ideamerge was the only one who consistently maintained contact and answered all my queries. It was so nice to be met and helped at the airport too.
My only suggestion is that the campervan hirers themselves put a basic household kit in the van like they do ein sveral other countries - 100Euro is too much to pay for a few sheets and crockery for 1 week!
Thanks Ideamerge and Doug
Lon Abbott, terrilon@yahoo.com, 27 july 2007
Overall, we had a good experience with renting a VW California camper van this summer, and we certainly would do it again. The original interface with IdeaMerge was seamless, though they had a software glitch so our price went up the next day because we were originally not charged for the one-way drop off fee.
We picked up the van in Barcelona, where the people were friendly, but did not speak sufficient English for us to fully understand the 'training'. The vehicle was in good condition, but the 'kit' was not -- the table was unusable (warped and peeling), and the chairs were barely. When we requested a different table, they said they didn't have one -- hard to believe, as it was a large camper-supply store. We had to purchase our own elsewhere. The water tank and gas tanks were not full as promised. In addition, we doubt the RV operator inspected the van when it was previously returned, as in the middle of the first night we awoke to an extremely strong gas smell. We drove back to the RV the next morning, and after some hassle, they inspected it and discovered that the valve on the propane hadn't been properly closed.
After this rough start, however, things worked out well, and we had a great 3 weeks. Dropping it off in Malaga was a breeze, super efficient and helpful. I would recommend picking up here instead of in Barcelona if possible.
Lisa Letarte, 09 july 2007
My story is a little different. We had air reservations that created a conflict. The airlines had assured us that we would be able to change our reservations at no cost. When push came to shove, we were going to be required to pay cancellation fees and rebook out tickets at the current price! Yikes! Ideamerge worked with us to explore our options but we were ultimately not able to coordinate our flight and motor home rentals. Ideamerge took care of the cancellation immediately to make sure we avoided any additional fees. The responsiveness was amazing as was their help in looking for alternatives. My thought is that customer service is always helpful when you are making the reservation. Ideamerge was just as helpful when we needed to cancel our rental and acted immediately so we would avoid an additional fee from the motor home provider. I would highly recommend them.
William Anderson, wbacurb@yahoo.com, 22 may 2007
We were met at the Malaga airport and taken to the motor home. It was a great unit with plenty of pep and good fuel economy. It worked out very well. We dropped it in Madrid. At the drop point, we arrived ahead of time but were treated very well. The entire experience was great. This is the third time we have rented in Europe.
Lea Medhurst, 27 february 2005
We had a great time in our motorhome, Drove it form Barcelona to Venice and back again via Switzerland in 3 days. The vehicle was excellent and never gave a hint of trouble. A truely memorable trip.
We had a slight problem getting our deposit back but as soon as ideamerge heard about the issue it was sorted out within 24hrs. I would highly recommend this as an excellent way to book your rental vehicle.
