pricing and payment options with IdeaMerge
Please click here for an explanation of our excellent pricing and payment options.
reservation and booking
In accord with the automobile rental industry standard,
reservations may be made for a vendor's particular vehicle category
(what we might call a vendor's "group") only, not for a specific vehicle.
Which is to say,
although the various images, model numbers and vehicle specifications presented
throughout the IdeaMerge motorhome rental pages — especially on the
vehicle-specification pages — are carefully selected to accurately
and precisely indicate the vehicle that you will get, the vehicle model
(and layout) you get might not be identical to what is indicated by said
information.
In the very unlikely event that
a vehicle in the reserved category is not available upon the pick-up date, the
rental company reserves the right to substitute a comparable or larger vehicle
with the same equipment and the capacity to accommodate the number persons you have delineated (in terms of, say, adults and children) as being in your party. In this case there will be no additional charge for a larger
vehicle. However, the higher ancillary costs associated with a larger
vehicle — such as ferry charges,
tolls, and fueling costs — are to be borne by the customer.
And on the other hand, should a smaller vehicle be offered to and accepted
by the client upon pick-up, the difference in price between the two
vehicles will not be credited to the customer.
Note: The rental vehicles available through our
Netherlands vendor BW Campers tend to be three or four years older than
the vehicles available through our
other European motorhome rental vendors (which other vehicles range from
brand new to no more than two model years old).
Of course IdeaMerge will not charge your credit card unless the vendor you select does have availability in the
particular vehicle category you select.
After you place a complete online reservation request with IdeaMerge (i.e. including your credit card details), IdeaMerge will straightaway query the vendor.
If a vehicle in the selected vehicle category of that selected vendor is indeed have available, we will immediately book the rental with that vendor and charge your card —
binding you per the cancellation policy noted below. Either way, we will then inform you as soon as possible,
often within an hour but most certainly within 24 hours
(or perhaps 48 hours if you enter the reservation request on a Friday or Saturday,
since the booking facilities of some vendors are closed on weekends).
cancellation fees
We require the aforementioned downpayment and prepaid balance because the vendor
imposes a schedule of considerable cancellations fees. Necessarily reflecting that schedule of fees,
our cancellation policy is as follows:
Cancellation 5 weeks or more prior to pick-up date: EUR250.
Cancellation 5 weeks or less prior to pick-up date: total rental amount.
No refunds are made for early returns.
changes
A. Authorization required. Once a rental is booked, any request to change any part of the booking,
such as adding or eliminating accessories or changing the dates, must be authorized by the rental company in advance.
Do not expect to make changes when you pick up the vehicle.
B. Cost. The vendor may charge a modest change fee.
C. Cancellation Fee for Shortening. If you request to shorten your rental duration, you must pay a cancellation fee
on the days that you eliminate. For example, if you reduce the number of rental days by moving the pick-up date closer
to the return date, or the return date closer to the pick-up date, or both closer to each other, you must pay a
cancellation fee on the days you eliminate. The general cancellation fee schedule for this vendor applies.
D. Cancellation Fee for Shift of Rental. If a change involves a shift of both the pick-up date and return
date away from of their original dates, or of pick-up or return location away from the original location, it may be
considered by the vendor a full or partial cancellation rather than a mere change. The general cancellation fee
schedule for this vendor applies.
E. Early Return. There is no refund for early return of the vehicle.
breakdown cover
The rental includes 24/7, multi-lingual, European-wide assistance service
in case of any major mechanical problem.
Contact ANWB (Dutch Automobile Service) at tel. (+31) 70 314 14 64.
Once at a repair facility, the client should contact the vendor,
who will sort things out with the repair professionals.
The vendor will pay the repair facility directly for the cost of
the repair, or repay the client accordingly. All rentals include a substitute vehicle if the original
rental vehicle cannot be made operational within 48 hours.
extension or early return
Any extension of the rental duration (whether requested before
or after the pick-up) requires prior
authorization by the rental company. Refunds are not offered for early return of the rental vehicle.
If return occurs after the appointed return time,
200 percent of the normal rental rate will be charged for every extra
unauthorized day,
and the customer will assume
responsibility for claims made against the rental company by subsequent renters
due to consequent delay.
age and license
The minimum age limit for renters and other drivers of the rental vehicles
is only 19 years; the maximum
age limit is 75 years.
The vehicle may be driven only by the renter or by the additional,
qualified drivers specified in the rental contract.
There is no charge for these
additional drivers. Regardless of who is driving the vehicle,
the renter is liable for the operation of the vehicle.
Said drivers must possess a valid drivers
license.
Drivers must of course possess a valid drivers license
relative to the weight of the vehicle.
Most domestic licenses suffice for operation of the vehicles presented on
the IdeaMerge Website, for most of the vehicles are rated at 3500 kg or less.
Relative to vehicles exceeding this threshold, our online software will usually elaborate.
Regardless, you the driver or drivers are obliged to check your licenses and the vehicle's
specs page in this important respect (the latter by clicking on the vehicle
image during the online reservation process).
Many Singapore drivers licenses, for instance, limit the license holder to vehicles rated only 3000 kg or less.
Generally see en.wikipedia.org/wiki/Driver's_license and, say,
en.wikipedia.org/wiki/UK_Driving_Licence_codes.
Regarding the vehicles rated at over 3500 kg
(i.e. 3.50 metric tons):
Almost all typical (i.e. class C) USA drivers licenses, for example,
suffice in this respect.
(In fact such licenses usually cover vehicles up to 13,000 kg.)
The same is true of, say, typical "old" British licenses
(i.e. class B issued prior to 1 January 1997).
But the typical new "European Union drivers license"
(i.e. class B) limits its holder to vehicles of 3500 kg or less; and as such,
a holder of an EU license must possess a class C license to operate in Europe
one of the European motorhomes which are rated at over 3500 kg.
On the pick-up occasion the vendor will not release a rental vehicle
to a party unless a driver among them is licensed to operate such vehicle.
IdeaMerge is not responsible if such licensed driver is not present
to operate the vehicle upon the pick-up occasion and throughout the duration
of the rental. No refunds will be extended to the client if such absence precludes
the actual use of the rental.
See our "Resources" page for a discussion of the international driving permit,
which is required by the Austria, Czech Repbulic, Italy, Portugal, and Spain.
forbidden use
The rental company does not allow the vehicle to participate in
motor sport events and vehicle tests; in the transport of inflammable,
poisonous, or otherwise hazardous materials; in the committion of revenue
offences and other illegalities, even if these are only punishable under
the laws of pertaining to the place of the offence; in subletting; and
in other kinds of utilization beyond the contractually agreed use,
especially in regard to physical locations not suited to driving.
The vehicle is to be handled in a careful and proper manner and must
always be properly locked. The relevant instructions for use, the technical
specifications, as well as the maintenance periods must be observed.
The renter is obliged to check regularly whether the vehicle is in a
roadworthy condition. Smoking is not allowed in the vehicles.
geographic limitations
The included insurance is effective throughout the entirety of Europe —
Western (including Scandinavia) and Eastern, and the UK and Ireland — except for Russia,
other former members of the USSR, and any regions experiencing general and
violent political crisis. You are welcome to transport your
rented vehicle by ferry and/or the Channel Tunnel.
Again, see our "insurance, etc."
page for more details concerning the included insurance.
pick-up and return
If you arrive via your own vehicle, you can
leave it with the vendor for the duration of your rental, free of charge;
the vendor will store it securely for you.
The vendor will authorize an
EUR1000
security deposit on the Visa or MasterCard credit card you present.
That authorization only blocks that amount of credit; it is not an actual charge.
(If the client has ordered the portable GPS unit, the amount will be EUR500 higher.)
The person whose name is on that card must be present upon said pick-up occasion and be one of the persons
signing the vendor's rental contract on that occasion.
(However, the credit card can be different than the card that was used to pay us for the rental.)
Debit cards, cash or travelers checks are not accepted for the
security deposit; only Visa and MasterCard credit cards are accepted,
and the amount cannot be split between credit cards.
However, if you purchase the CDW Plus, said EUR1000 security deposit is reduced
to zero.
Smoking is not allowed in the vehicles.
A thorough explanation and demonstration of the rental vehicle will be provided
upon pick-up. This orientation, together with completion of the relevant
paperwork, requires approximately one hour.
The vehicle will be delivered with an ample amount of motor fuel in the tank;
you should try to return it with this same amount.
The water tank, propane tanks,
and toilet chemical repository will be full; but you will not be
charged if they are returned less than full.
The interior and exterior
will be clean, and the toilet tank will be empty of waste. Likewise the vehicle
should be returned clean. Vehicles returned in an unclean condition will be
subject to a minimum EUR100 cleaning fee. If the camper is returned
with the grey and/or black water tanks not emptied, the cleaning fee will
be charged regardless of how clean the vehicle interior is.
Again, return is meant to occur by around 12 noon.
If without authorization the campervan or motorhome is kept beyond the agreed rental duration,
the client will be charged twice the normal rate of involved days
and the client will assume responsibility for claims made against the rental
company by subsequent renters due to consequent delay.
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