But, both IdeaMerge and Freedom Holiday seems proffesional enough, and I'm certain I will use them next time we go to Italy.

Carmel, Australia, 05 august 2008
This was our second experience with IdeaMerge and Doug. Both times we have been very happy with the service provided through IdeaMerge. It was a bit of an effort to organise our rental this time due to us creating our own problem by booking so late and trying to get a camper during the busiest holiday period! But Doug was incredibly patient with all the questions and liasing between us and the renters and the end result was great for us. So we would use IdeaMerge again. Unfortunately, our first rental (2 years ago) did not go well with McRent in Dusseldorf being extremely unpleasant to deal with when returning the van (we still had a great holiday though). They accused us of causing all kinds of damage to the van when we returned it and kept most of our deposit. I've seen lots of other similar experiences here! We actually consider ourselves lucky that we did eventually get a small part of the deposit back, but were unable to ever make an insurance claim because they never provided us with any invoice. So if you want to use the German connection make absolutely sure that you go over that van with a fine tooth comb and take photos BEFORE you leave the yard. And watch out because they will however try to rush this part through (for example tell you not to worry about checking the roof and then when you return immediately commencing the inspection by climbing on the roof and finding all these things that you've supposedly done to it). I recall this being done to three people in the time we were there. So of course this time we were ready to take photos and climb all over the roof and note every scratch and dent when we arrived at Freedom in Rome. Well, what a totally different experience. They were sooooooo friendly, insisted on inspecting everything and made sure that they pointed out every dent and scratch and indicated that it was on their inspection report. Nothing was a problem for them. We did have a small problem when we first left and went back the next day and it was immediately fixed and they made sure we filled up with water again. They also supplied us with travel guides to the places we were travelling. Upon return we were greeted like old friends. The inspection was simple and relaxed and they congratulated us on how clean we returned the van! Deposit immediately returned. The whole experience with them was just so pleasant and so different to McRent. I wouldn't hesitate to book with them again. So if you have a choice avoid the German connection and head for Freedom in Rome. And although we had no choice with the van, my advice is book early and book the smallest camper you can possibly manage to live in because some of those places in Italy are pretty scary to drive around in a big van!

marty, atc_marty@yahoo.com.au, 10 july 2008
nothing but praise for idea merge.... we had no italian vocab and yet is was never an issue at the depot when picking up the van.... we had a very large camper..... may have been an error considering the type of skill needed to drive in italy ... anyway... the guys showed us eveything needed to enjoy our driving holiday in italy.... we did break a small thing in the van and this wasnt even a issue...... we loved it and would use these guys again with no hesitations..... from aussies on tour ...thanks

Irene Schotman Jeroen and Tijmen Scheer, j.scheer@xs4all.nl, 25 june 2008
Half May we picked up our camper at Freedom in Rome, Italy. We
exchanged the generator for an extra bicycle. Since we travelled with
our son (2 1/2 yrs), Freedom came with the excellent idea of giving
us a child seat for one bike. That was really brilliant. Two bikes at the
back of the camper, we travelled around South Italy extensively,
enjoyed everything. The camper was excellent, although already more
than 90.000 kms on its counter. At return the people at Freedom
were very friendly again, as at pick up. We really enjoyed our trip.

David and Doris Woolley, 29 may 2008
Picked our MotorHome up in Rome. Everythng worked well, and the staff were very helpful. I did not need any supplies(ie chairs, utensils etc) so I can not comment on that portion. Drove to Sorrento and back with no problems. Doug was very helpful at this end as well.

jim morgan, 25 may 2008
we picked up a motorhome in rome italy from freedom holiday. the unit was new we were the first to use it. the hot water heater and furnace did not work. we took it back and the renter thought he got it working, but it never worked for more than a minute. the motorhome ran great and got good mileage. overall the trip was great.

Nick Little, 21 may 2008
Overall good experience. Campervan was over 2 years old despite a specific enquiry and reply that it would be less than 2 years. The towel sets had only one bathtowel and about a thousand hand towels for 6 people. As others mention the microwave is close to useless because it would constantly trip the circuit breakers in the camping areas. Staff helpful and arranged transfers with no problems- returned deposit card receipt immediately on return. Chairs and tables not matching-half chairs effectively cloth stools. Engine started every time. Slow leak in one tyre required putting air in at least every second day. Very prompt response from ideamerge/freedom to enquiries pre-rental.

Dale and Gerda Edmonton, Canada, 25 november 2007
This was our second rental through IdeaMerge and was also a positive experience. The people at Freedom Holiday did a good job and the campervan was in great shape (if a tad under clean). Everything worked very well and the performance from the two liter diesel was impressive. Unfortunately our holiday was cut short near the last minute and we were unable to get even a partial rebate. Our only complaints with campervan itself was that the kitchen supplies were extremely modest (with several essentials missing such as a dishpan, kettle, basic cooking utensils, cooking knives etc. all of which we purchased and left with the unit) and that the camping chairs and table were not usable at all. In fact the chairs were dangerous to use as they were unstable and subject to collapse. We did point this out to the folks at Freedom Holiday and they were somewhat sheepish about the chairs and advised they were going to replace them. On the bright side the people at Freedom Holiday were extremely friendly and helpful, they provided sleeping sets for no additional charge (we forgot to order them when we placed our reservation) and gave as a free lift to the train station when we returned the campervan. All in all a good experience which could have been made better if the small trifles had been looked after.

Ariel Lejtman, 31 october 2007
We had a great time all together in the camper. Your handling of our request was fast, polite and to the point. Freedom Holiday were excellent, very friendly and servicial to us. Everything they promised was done, and they also went the "extra mile".
We got the camper in the morning at no extra cost, the camper was in excellent conditions and everything worked as planned.

We hope to have a 2nd chance to rent a camper again and have a joyful experience as was our first one.

Best regards,
Ariel

Sara Stevens, 14 september 2007
We picked up the vechicle in july 07 the depo was easy to find and then very accessable for our onward journey. The service was friendly and effective and we were on the road in no time. The vechicle was great, very well maintained and cleaned throughout. We had a lovely adventure in our RV and would reccommend them to any one.

Sara

Ole Jepsen, 06 august 2007
We had a wonderful trip in Italy - going on the west coast from Rome to Napoli/ Amalfi and Capri. Ideamerge did all well - Doug Bredesen answered all our questions fast and nothing failed. Only "bad" thing was, that the wquipment in the motorhome was no luxury - 5 person/ 5 spoons, bad chairs, nothing for opening a bottle of wine (in Italy!!!!) - take 50 euro more and make this much better!!. The motorhome itself was just fine and the firm in Rome very kind and helpfull - and we hope to make another trip to Greece next year - and will contact IdeaMerge again!

Giles Middleton, midi78@gmail.com, 24 july 2007
The campervan was great and it was a very easy process from booking to returning the van. I highly recommend using this company!

Deon Roe, 24 july 2007
For the most part, our experience was great even though we started out a little shaky. We were to be picked up at the FCO airport and taken to the depot. We waited almost an hour and nobody showed and made numerous phone calls and nobody answered. Needless to say we were stressed. Ended up taking a taxi. It turned out that a couple days before our arrival they realized our flight came in during siesta and they emailed us and Doug Bredesen that they would pick us up after siesta at 5 p.m. Shame on you Doug. You should have insisted that someone meet us as you knew we had left home over two weeks earlier and wouldn't get the message. Now being tired and frustrated that got us off on a bad footing and some of the motorhome explanations were either interrupted by their phone ringing constantly and our being stressed so some important things were missed. Like the steering wheel self locking mechanism preventing the vehicle from starting. Just a little important fact. Also, we had glass cups and ceramic dishes that drove us crazy when driving. We were able to soften the noise with towels but I was sure I was going to open a cupboard full of broken glass. With the exception of the above, Italy was wonderful. And other than not being picked up at the airport, the service from IdeaMerge was great.

Daniel Curley, 20 july 2007
Thoroughly professional service and totally delighted with our "brand new" camper van vehicle. If you decide to user a camper van in Italy you MUST use this company. Felt totaly at ease knowing this companybwas behind me if I had any isses whilst driving through Italy (thankfully no issues did arise). 10/10 for service.

Garduño Fam, mxgm49@hotmail.com, 24 may 2007
thks to IDEAMERGE specially to Mr. Doug Bredesen because he always show special interst to solve the little problems that we have.

Sherry, sdb0123@hotmail.com, 14 december 2006
We picked up our RV in Rome. The vehical was in great shape and easy to drive. The staff was very friendly and helpful, when we dropped off our RV they drove us to the train station and also gave us directions so we would safely arrive at our next destination. How nice is that! Very happy with the service and would recommend it to anyone renting an RV in Italy.

Bruce and Raewyn Bartley, New Zealand, 19 august 2006
We collected our campervan in Rome. We mistakenly arrived during the siesta, but only had to wait a short while before a staff member arrived and made us welcome. We were able to sit in the airconditioned van until all the paperwork was complete. The van was newish and in good condition. We had a fabulous time camping in central and northern Italy for 17 days. Wouldn't recommend hiring the microwave as the camping grounds electricity supply wasn't up to it. The campervan suppliers were very friendly and helpful and organised a private taxi for us when there was a taxi strike. Would certainly recommend them.

Delle, Mal and Takoda Ritchie, Delle@ritchie.com, 07 june 2006
We had a fantastic time touring around Italy in one of your motorhomes. The Italian agents were very helpful, even though we made a mistake and turned up a day early they got the motorhome ready for us.

The motorhome was brand new and had everything we needed for a great holiday.

We will definatly do this again - we are looking at booking one for Australia in a few weeks.

patrick moriarty, 19 may 2006
Collected the motorhome near Rome. It was in perfect condition. Good backup from the office and very helpful.