liability, collision, and comprehensive insurance
The included "third-party" liability coverage
i.e., "international green card"
insurance covers the driver with up to EUR50,000,000
per accident (third-party bodily injuries up to EUR8,000,000 per person).
The included collision-damage
deductible is EUR1000 per occurrence.
The included comprehensive-damage (i.e., fire,
natural disaster, vandalism, etc.) deductible is also EUR1000 per
occurrence; however, in the case of theft of the vehicle, the rental station reserves the right
to calculate the deductible as being 10 percent of the value of the vehicle, up to a maximum of
Damage to vehicle occupants is not covered; i.e., personal accident
insurance is not included and it is not made available. The cost of
all the above-mentioned, included insurance is woven in to the total price calculated
by the IdeaMerge online reservation software.
The included insurance is effective in the following countries:
Andorra, Austria, Belgium, Bulgaria, Croatia,
Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg,
Malta, Monaco, Netherlands (i.e. Holland), Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia,
Spain, Sweden, Switzerland, and the United Kingdom (England, Scotland, Wales, N. Ireland).
You are welcome to transport your
rented vehicle by ferry and/or the Channel Tunnel.
Authorization from McRent — i.e. to be signed in the rental
station upon the pick-up occasion only — is required for entry to the
following countries: Albania, Algeria, Belarus, Bosnia-Herzegovina,
Cyprus, Iceland, Malta, Macedonia, Moldova, Morocco, Russia,
Serbia and Montenegro, Tunisia, Turkey, Ukraine.
Entry to the following countries (among others, of course) is forbidden:
Israel, Iraq, Iran.
Any damage intentionally or negligently caused by a rental vehicle tenant (i.e. member of the rental party) or other welcomed occupant of the vehicle
especially as a consequence of said person's consumption of drugs
or alcohol is not covered under the terms of the insurance.
The same exclusion shall hold for all damages caused to the roof (e.g. damages caused by tree branches)
or damages caused by ignoring sign 265 (height of passage)
pursuant to § 41 sub-section 2 no. 6 German Highway Code (or comparable regulations abroad).
Further, the renter shall be fully liable, despite the agreed limitation of liability, for all damage caused
by the driver's or another tenant's failure to observe the vehicle dimensions (especially vehicle height and width),
by improperly heavy or large loads in/on the vehicle (i.e. exceeding the engineered or legal capacity of the vehicle),
by improper loading and unloading actions performed to load the vehicle,
or by driving the vehicle backwards without being appropriately directed by someone outside the vehicle.
Regarding the aforementioned "failure to observe vehicle dimensions" exclusion especially,
please understand that damages to the sides, the front or the rear part of the vehicle are of course not generally excluded from the included insurance coverage.
Rather, said exclusion pertains to the following situations, among others.
In road construction areas on German highways and most highways abroad the left lane is regularly limited to a vehicle width of 2 meters
or less (indicated by signs). If the client ignores that limitation and uses said lane, he/she may be liable for the full damage of the rental vehicle;
damage to other vehicles is covered by said third party insurance.
Similarly, some road toll plazas (in Italy and France especially) have certain lanes for passenger cars only; there are signs indicating the maximum width; the
the client is fully liable for damages if he/she ignores those signs.
In the case of a renter who has unlawfully left the scene of an accident or
neglected his or her duties (as described below under "in the
event of an accident"), he or she is also fully liable. The renter is also liable
to an unlimited amount for any damage caused by an
unauthorized driver operating the vehicle,
for allowing the vehicle to participate in forbidden purposes,
and for decidely cruel or unsual driving practices.
The rental company will provide damage-repair invoices to the customer upon request.
The invoice might be only an estimate, for the rental company is not obliged to have the repairs actually done; they
might sell the vehicle as-is.
breakdown cover, and insurance
For starters, the fleet of vehicles is modern and frequently upgraded,
the average age of a vehicle normally being about 6 months.
Clients are supported by the
24/7 Fiat emergency service toll-free hotline at tel. 00800 3428 1111.
Ask Fiat about the car rental and hotel stay alternatives you are entitled to; see the details below.
In addition, all the vehicles are covered by an
international guarantee such that certain mechanical failure they may happen
to suffer will be repaired free of cost to the renter by
a member of the (very wide-ranging) Fiat service network. Also,
more than 300 Dethleffs dealers throughout Europe are enlisted to service
the vehicle. As for possible malfunction of living facilities, such would be
addressed again, free of cost to the renter by the
appropriate distribution and service personnel, located throughout
Europe. Repairs which are necessary to maintain the vehicle in a good working and
roadworthy condition during the rental period may be ordered by the renter up to EUR150
without McRent's authorization. McRent will bear the repair costs on production of the original invoices
and the parts replaced, as long, of course, as the renter is not liable for the damage.
Repairs costing more than EUR150 must be authorized by McRent.
The motorhome rental agreement is a contract between you the rental client (i.e. the renter, the client, the customer, the tenant)
and the vendor (i.e. the rental company, the supplier) and of course involves the customer in certain
responsibilities relative to the vehicle. These responsibilities
are analogous but far from identical to those typically associated
with a car rental. Motorhome rental customers typically bear more
such responsibilities than do car rental customers. The nature of
the motorhome rental industry is such that replacement motorhomes
are usually not guaranteed (although in many cases a replacement
motorhome may be
effected), as is the case with this vendor and
virtually every motorhome rental company. Instead timely service of
the rental motorhome is guaranteed and in this case so are the reasonable costs of
towing the vehicle to a garage, associated taxi and train travel (depending on circumstances),
replacement car rental (for the first 5 days maximum) and, if the vehicle is not remaining at a campground while awaiting service or being serviced,
limited hotel accomodation (5 nights maximum, EUR100 per night maximum).
The customer should specifically request of Fiat these car and hotel alternatives inasmuch as these alternatives are appropriate.
The customer remains responsible for returning the motorhome to the
rental depot, as contracted, unless relieved of this responsibility
by the rental company (i.e. the vendor).
The following costs are not covered: phone calls; food; cancellation of ferries, camprounds, flights, etc;
all other expenses associated with the breakdown.
The vehicle may be driven only by the renter or by the additional,
specified in the rental contract.
There is no charge for these
The renter is obliged to record the names and addresses of all drivers whom he or she
allows to drive the vehicle. That information must be disclosed
to the rental company if requested. Regardless of who is driving the vehicle,
the renter is liable for the operation of the vehicle.
The minimum age limit for renters and other drivers
is only 21 years, and there is no maximum
age limit. However, said drivers must have possessed a valid drivers
license for at least one year prior to the pick-up date.
If the vehicle is rated as having a "total permissible weight" of
greater than 3500 kg (i.e. 3.5 metric tons), the driver must be
at least 25 years of age and have held a valid
license for at least three years prior to the pick-up date.
Most domestic licenses suffice for operation of the vehicles presented on
the IdeaMerge Website. Where this statement is questionable, our online
software will elaborate.
(For instance, though standard US domestic licenses suffice with respect to a motorhome which is rated as having
a total permissible weight of 3800 kg,
standard European licenses limit their holders to vehicles rated at
3500 kg or less.
See en.wikipedia.org/wiki/Driver's_license and, say,
See our "Resources" page for a discussion of the much-ballyhooed international driving permit.
The rental company does not allow the vehicle to participate in
motor sport events and vehicle tests; in the transport of inflammable,
poisonous, or otherwise hazardous materials; in the commission of revenue
offences and other illegalities, even if these are only punishable under
the laws of pertaining to the place of the offence; in subletting; and
in other kinds of utilization beyond the contractually agreed use,
especially in regard to physical locations not suited to driving.
The vehicle is to be handled in a careful and proper manner and must
always be properly locked. The relevant instructions for use, the technical
specifications, as well as the maintenance periods must be observed.
The renter is obliged to check regularly whether the vehicle is in a
in the event of an accident
After a vehicle accident, fire, damage caused by theft, or damage caused by colliding
with wildlife, the renter must inform the local police and
the rental company. The client should inform the rental company
in this respect no later than the end of the business day immediately
following the day of the accident.
To contact the rental company in this case,
call either their hotline 0800 0627 368 or (+49) 07562 987 850 or
the rental station.
You could also call the 24/7 Fiat emergency service toll-free hotline at tel. 00800 3428 1111.
The rental company's headquarters in Munich can be reached at the following numbers:
tel. (+49) 07562 987 850 or 0800 0627 368, fax 07562 987 214.
(Drop the country code and the
leading zero if calling from within Germany.)
In all cases of damage, the renter should as described above inform the rental
company by phone and submit a detailed written report,
including a sketch of the accident situation(s).
The accident report must include
the license numbers of the vehicles involved, the names and addresses of
the persons involved (including any witnesses), and it must be signed by
If the renter expects that an immediate repair is necessary and
that the cost of the repair will
exceed EUR150, or if the vehicle is not fully roadworthy as a result
of the accident, the renter must immediately inform the rental company of
this (or these) fact(s) in order to obtain permission for the repair.
Although motor travel in Europe is not generally considered prohibitively dangerous, there are, of course, associated risks including death. For quantitative measures of these risks, please see the Association for Safe International Road Travel (ASIRT) http://www.asirt.org.