liability, collision, and comprehensive insurance
The "third-party" liability coverage
i.e. "international green card"
insurance covers the driver with up to EUR2,580,000
deductible is EUR1200 per occurrence.
Comprehensive-damage (i.e. consequent of fire,
natural disaster, vandalism, theft of vehicle, etc.) is covered
beyond the first EUR1500 per
occurrence (i.e. beyond the security deposit which the vendor authorizes
on the client's credit card upon the pick-up occasion).
Clients can reduce the collision-damage deductible to EUR350 by purchasing
the collision damage waiver (CDW) costing EUR12 per night.
Damage to vehicle occupants is not covered; i.e. personal accident
insurance is not included and it is not made available. The cost of
all the above-mentioned, included insurance is woven in to the total price calculated
by the IdeaMerge online reservation software.
Clients must agree to park the vehicle in supervised areas only (such areas
are common in Europe) or to stay in/with the vehicle.
If the vehicle is stolen, the vendor is not obligated to procure
another for the client.
Generally speaking, a replacement vehicle cannot
be guaranteed; yet in all cases where a replacement vehicle would
benefit the client the vendor will do its best to procure one for the
The included insurance is effective in the following countries:
Andorra, Austria, Belgium, Bosnia-Herzigovina, Bulgaria, Cyprus, Croatia,
Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Malta, Netherlands (i.e. Holland), Norway, Poland, Portugal, Romania, Slovakia, Slovenia,
Spain, Sweden, Switzerland, Turkey, Ukraine, and the United Kingdom (England, Scotland, Wales, N. Ireland).
However, special permission must be obtained from the vendor for travel
into those of these countries other than Switzerland
which are not members of the
You are welcome to transport your
rented vehicle by ferry and/or the Channel Tunnel.
The vehicles are not allowed into Albania
and "Yugoslavia" (i.e. Montenegro and Serbia, including
Kosovo and Vojvodina). Nor are the vehicles allowed into Iraq
Any damage intentionally or negligently caused by a rental vehicle tenant (i.e. member of the rental party) or other welcomed occupant of the vehicle
especially as a consequence of said person's consumption of drugs
or alcohol is not covered under the terms of the insurance.
The same exclusion shall hold for all damages caused to the roof (e.g. damages caused by tree branches)
or damages caused by ignoring height-of-passage warning signs.
Further, the renter shall be fully liable, despite the agreed limitation of liability, for all damage caused
by the driver's or another tenant's failure to observe the vehicle dimensions (especially vehicle height and width),
by improperly heavy or large loads in/on the vehicle (i.e. exceeding the engineered or legal capacity of the vehicle),
by improper loading and unloading actions performed to load the vehicle,
or by driving the vehicle backwards without being appropriately directed by someone outside the vehicle.
Regarding the aforementioned "failure to observe vehicle dimensions" exclusion especially,
please understand that damages to the sides, the front or the rear part of the vehicle are of course not generally excluded from the included insurance coverage.
Rather, said exclusion pertains to the following situations, among others.
In road construction areas on most highways in Europe the left lane is regularly limited to a vehicle width of 2 meters
or less (indicated by signs). If the client ignores that limitation and uses said lane, he/she may be liable for the full damage of the rental vehicle;
damage to other vehicles is covered by said third party insurance.
Similarly, some road toll plazas (in Italy and France especially) have certain lanes for passenger cars only; there are signs indicating the maximum width; the
the client is fully liable for damages if he/she ignores those signs.
In the case of a renter who has unlawfully left the scene of an accident or
neglected his or her duties (as described below under "in the
event of an accident"), he or she is also fully liable. The renter is also liable
to an unlimited amount for any damage caused by an
unauthorized driver operating the vehicle,
for allowing the vehicle to participate in forbidden purposes,
and for decidedly cruel or unusual driving practices.
The rental company will provide damage-repair invoices to the customer upon
breakdown cover, and insurance
For starters, the fleet of vehicles is modern, and they are upgraded every two years.
Clients are supported by the vendor's
helpline. The client should obtain the vendor's permission with respect to
any repairs (whether to the vehicular operation or to the operation of the
living facilities) costing more than EUR100. In many cases the vendor will pay for the
repair directly. Any repair expenses that do happen to
be incurred by the client and which are not the client's responsibility
will be refunded to the client by the vendor when the client returns the
vehicle along with the relevant invoices which invoices should delineate
the parts replaced and be "made out" to the vendor.
The motorhome rental agreement is a contract between the customer
and the vendor and of course involves the customer in certain
responsibilities relative to the vehicle. These responsibilities
are analogous but far from identical to those typically associated
with a car rental. Motorhome rental customers typically bear more
such responsibilities than do car rental customers. The nature of
the motorhome rental industry is such that replacement motorhomes
are usually not guaranteed (although in many cases such may be
effected), as is the case with this vendor and
virtually every motorhome rental company. Instead timely service of
the rental motorhome is guaranteed and in certain cases limited
hotel stays and replacement car rentals will be covered.
The customer remains responsible for returning the motorhome to the
rental depot, as contracted, unless relieved of this responsibility
by the rental company (i.e. the vendor).
The vehicle may be driven only by the renter or by the additional,
qualified drivers specified on the rental contract. There is no charge for these
additional drivers. The additional drivers do not need to be present
upon the pick-up occasion.
Regardless of who is driving the vehicle,
the renter is liable for the operation of the vehicle.
The minimum age limit for renters and other drivers
is only 21 years, and there is no maximum
age limit. However, said drivers must have possessed their valid drivers
license for at least one year prior to the pick-up date.
Most domestic licenses suffice for operation of the vehicles presented on
the IdeaMerge Website. Where this statement is questionable, our online
software will elaborate.
(Standard European drivers licenses limit their holders
to vehicles weighing 3500 kg or less. Standard North American licenses
allow operation of much heavier vehicles.)
See our "Resources" page for a discussion of the international driving
permit. Our Italy vendor does not require this document but they do
The rental company does not allow the vehicle to participate in
motor sport events and vehicle tests; in the transport of inflammable,
poisonous, or otherwise hazardous materials; in the commission of revenue
offences and other illegalities, even if these are only punishable under
the laws of pertaining to the place of the offence; in subletting; and
in other kinds of utilization beyond the contractually agreed use,
especially in regard to physical locations not suited to driving.
The vehicle is to be handled in a careful and proper manner and must
always be properly locked. The relevant instructions for use, the technical
specifications, as well as the maintenance periods must be observed.
The renter is obliged to check regularly whether the vehicle is in a
in the event of an accident
After a vehicle accident, fire, damage caused by theft, or damage caused by colliding
with wildlife, the renter must inform the local police and
the rental company headquarters (in Italy) without unnecessary considerable delay.
The headquarters in Rome can be reached at the following numbers:
tel. (+39) 065 09 14 212, fax 065 09 03 38.
(Drop the country code if calling from within Italy.)
In all cases of damage, the renter should immediately inform the rental
company headquarters in Italy by phone and submit a detailed written report,
including a sketch of the accident situation(s).
The accident report must include
the license numbers of the vehicles involved, the names and addresses of
the persons involved (including any witnesses), and it must be signed by
If the renter expects that the cost to repair the damage will
exceed EUR100, or if the vehicle is not fully roadworthy as a result
of the accident, the renter must immediately inform the rental company of
this (or these) fact(s) in order to obtain permission for the repair.
Although motor travel in Europe is not generally considered prohibitively dangerous, there are, of course, associated risks including death. For quantitative measures of these risks, please see the Association for Safe International Road Travel (ASIRT) http://www.asirt.org.