liability, collision, and comprehensive insurance

Clients must agree to park the vehicle in supervised areas only (such areas are common in Europe) or to stay in/with the vehicle. If the vehicle is stolen, the vendor is not obligated to procure another for the client. … Generally speaking, a replacement vehicle cannot be guaranteed; yet in all cases where a replacement vehicle would benefit the client the vendor will do its best to procure one for the client.

The included insurance is effective in the following countries: Andorra, Austria, Belgium, Bosnia-Herzigovina, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands (i.e. Holland), Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, and the United Kingdom (England, Scotland, Wales, N. Ireland). However, special permission must be obtained from the vendor for travel into those of these countries — other than Switzerland — which are not members of the European Union.

You are welcome to transport your rented vehicle by ferry and/or the Channel Tunnel.

The vehicles are not allowed into Albania and "Yugoslavia" (i.e. Montenegro and Serbia, including Kosovo and Vojvodina). Nor are the vehicles allowed into Iraq and Morocco.

Any damage intentionally or negligently caused by the vehicle occupant or occupants — especially as a consequence of said occupants' consumption of drugs or alcohol — is not covered under the terms of the insurance policy. Moreover, the renter is fully liable for any damage caused by the driver's failure to observe the vehicle dimensions (especially its height and width), by improperly heavy or large loads exceeding the documented capacity of the vehicle, by improper loading and unloading actions, or by driving backwards without being directed. In the case of a renter who has unlawfully left the scene of an accident or neglected his or her duties (as described below under "in the event of an accident"), he or she is also fully liable unless such violation played no part in causing the damage. The renter is also liable to an unlimited amount for any damage caused by an unauthorized driver operating the vehicle, for allowing the vehicle to participate in forbidden purposes, and for decidely cruel or unsual driving practices.

The rental company will provide damage-repair invoices to the customer upon request.

breakdown cover, and insurance

Clients are supported by the vendor's helpline. The client should obtain the vendor's permission with respect to any repairs (whether to the vehicular operation or to the operation of the living facilities) costing more than EUR100. In many cases the vendor will pay for the repair directly. Any repair expenses that do happen to be incurred by the client and which are not the client's responsibility will be refunded to the client by the vendor when the client returns the vehicle along with the relevant invoices — which invoices should delineate the parts replaced and be "made out" to the vendor.

The motorhome rental agreement is a contract between the customer and the vendor and of course involves the customer in certain responsibilities relative to the vehicle. These responsibilities are analogous but far from identical to those typically associated with a car rental. Motorhome rental customers typically bear more such responsibilities than do car rental customers. The nature of the motorhome rental industry is such that replacement motorhomes are usually not guaranteed (although in many cases such may be effected), as is the case with this vendor and virtually every motorhome rental company. Instead timely service of the rental motorhome is guaranteed and in certain cases limited hotel stays and replacement car rentals will be covered. The customer remains responsible for returning the motorhome to the rental depot, as contracted, unless relieved of this responsibility by the rental company (i.e. the vendor).

authorized drivers

Regardless of who is driving the vehicle, the renter is liable for the operation of the vehicle.

The minimum age limit for renters and other drivers is only 21 years, and there is no maximum age limit. However, said drivers must have possessed their valid drivers license for at least one year prior to the pick-up date. Most domestic licenses suffice for operation of the vehicles presented on the IdeaMerge Website. Where this statement is questionable, our online software will elaborate. (Standard European drivers licenses limit their holders to vehicles weighing 3500 kg or less. Standard North American licenses allow operation of much heavier vehicles.)

See our "Resources" page for a discussion of the international driving permit. Our Italy vendor does not require this document but they do recommend it.

forbidden use

The vehicle is to be handled in a careful and proper manner and must always be properly locked. The relevant instructions for use, the technical specifications, as well as the maintenance periods must be observed. The renter is obliged to check regularly whether the vehicle is in a roadworthy condition.

in the event of an accident

The headquarters in Rome can be reached at the following numbers: tel. (+39) 065 09 14 212, fax 065 09 03 38. (Drop the country code if calling from within Italy.)

In all cases of damage, the renter should immediately inform the rental company headquarters in Italy by phone and submit a detailed written report, including a sketch of the accident situation(s). The accident report must include the license numbers of the vehicles involved, the names and addresses of the persons involved (including any witnesses), and it must be signed by both parties.

If the renter expects that the cost to repair the damage will exceed EUR100, or if the vehicle is not fully roadworthy as a result of the accident, the renter must immediately inform the rental company of this (or these) fact(s) in order to obtain permission for the repair.

warning