The primary pick-up/return depots for McRent vehicles
are located at Berlin, Duesseldorf, Frankfurt, Hamburg and
Other McRent Germany stations, which we will call "secondary" depots because
they are not located at primary entry/exits points for international tourists,
include Cologne, Mannheim, Regensburg, Stuttgart, and others, as presented below
and by our online reservation software.
McRent Germany does not allow one-way rentals.
The primary McRent Germany depot addresses and contact numbers are as follows (drop the leading zero if dialing from outside Germany):
The secondary McRent Germany depot addresses and contact numbers are as follows (drop the leading zero if dialing from outside Germany):
You can visit www.maps.google.com to generate your own
interactive maps of these locations.
The headquarters in Munich can be reached during weekday business hours at the following numbers:
tel. +49 07562 987 850 or 0800 0627 368, fax 07562 987 214.
(Drop the country code and the
leading zero if calling from within Germany.) That office is closed on weekends and holidays.
Pick-up (or return) at the McRent Germany locations noted above is not possible directly at airports, city centers (i.e., downtowns) or rail stations.
Except where noted above you must make your own way to the depot.
Any indications to the contrary are misleading.
These depots are open for standard pick-up Mon-Fri, 2 pm to 5 pm (i.e. weekday afternoons); and (for an EUR65 surcharge) on Saturdays, 12 noon to 1 pm, although the Berlin depot is closed on Saturdays.
They are open for standard return Mon-Fri, 9 am to 11 am (i.e. weekday mornings, but at Frankfurt the standard return is only from 9 am to 10 am); and (again, for an EUR65 surcharge) on Saturdays, 9 am to 10 am, although the Berlin depot is closed on Saturdays.
A non-standard pick-up time entails an extra night's worth of cost.
The same is true of a non-standard return time.
(The vendor accounts for cost according to standard pick-up and return times
so that most vehicles can be prepared during regular business hours and
delivered to a client on the same day that the vehicle is returned by the
previous client. Thus the vendor doesn't lose out on renting that vehicle
for that night.) Moreover, a Monday morning pick-up entails charge
not only for the preceding Sunday night but also for the preceding Saturday night,
this because the vehicle must be prepped on Saturday morning and therefore cannot be
rented out on the Saturday and Sunday night.
Clients should not plan to park their own vehicle at the rental depot. At some
rental depots such parking is possible, but only if upon the pick-up occasion there happens to be room
on the depot grounds. Typically rental depot personnel can direct clients to optimal parking
solutions nearby the depot.
If a client books a standard return time of 10:30 or 11:00 am, the vehicle should be returned
already cleaned thoroughly inside. It takes at least a half hour for clients to thoroughly clean the interior
of a vehicle, and the vendor needs to take over the vehicle by 11:00 am.
If return occurs after the reserved return time, a charge
of EUR27 (up to the daily rate) will be levied for each extra such hour; and the customer will assume
responsibility for claims made against the rental company by subsequent renters
due to delay. Again, any extension of the rental duration requires prior
authorization by the rental company; and no refunds are offered for early return of the rental vehicle.
A thorough explanation and demonstration of the rental vehicle will be provided
upon pick-up. This orientation, together with completion of the relevant
paperwork, requires approximately one hour.
You are welcome to transport your
rented vehicle by ferry and/or the Channel Tunnel.
Again, see our "Insurance, etc."
page for more details concerning the included insurance.
Motorhome and campervan rentals in Germany are considerably less expensive
than anywhere else in Europe.
Indeed, you should strongly consider
starting and ending your motorhome/campervan tour in Germany even if the bulk of your itinerary lies
elsewhere. Germany lends its outstanding vehicles, and its central
location and leading international airport at Frankfurt to tours of the more
extended parts of Europe, including Scandinavia (now much more accessible,
via a bridge between Denmark and Sweden), Eastern Europe and Greece (where, yes,
the included insurance is effective), neighboring France, the Alps and Italy.