The pick-up/return depots for the DRM vehicles are located at Berlin, Duesseldorf, Frankfurt, Hamburg and Munich. The one-way costs for DRM rentals between these depots are very high, as our online software will delineate.

The DRM depot addresses and contact numbers are as follows (drop the leading zero if dialing from outside Germany):

You can visit www.maps.google.com to generate your own interactive maps of these locations. The vendor's headquarters in Munich can be reached at the following numbers during weekday business hours: tel. +49 08121 9950, fax 08121 99519. (Drop the country code and the leading zero if calling from within Germany.) That office is closed on weekends and holidays.

Pick-up (or return) is not possible directly at airports, city centers (i.e., downtowns) or rail stations. You must make your own way to the depot locations. Any indications to the contrary are misleading. These depots are open for standard pick-up Monday–Friday, 3 pm to 4 pm (i.e. weekday afternoons; until 5 pm April–September); and (for an EUR75 surcharge) on Saturdays, 10 am to 11 am (except during the period October–March, when the depots are closed on Saturdays). They are open for standard return Monday–Friday, 9 am (10 am October–March) to 10 am (i.e. weekday mornings); and (again, for an EUR75 surcharge) on Saturdays, 9 am to 10 am (again, except during the period October–March, when the depots are closed on Saturdays). A non-standard pick-up time entails an extra night's worth of cost. The same is true of a non-standard return time. (The vendor accounts for cost according to standard pick-up and return times so that most vehicles can be prepared during regular business hours and delivered to a client on the same day that the vehicle is returned by the previous client. Thus the vendor doesn't lose out on renting that vehicle for that night.) Moreover, a Monday morning pick-up entails charge not only for the preceding Sunday night but also for the preceding Saturday night, this because the vehicle must be prepped on Saturday morning and therefore cannot be rented out on the Saturday and Sunday night.

Generally the depots are open Monday–Friday 9 am to 5 pm, although in the duration April–September they open at 8 am and close at 6 pm and are open Saturdays 9 am to 11 am. Actual pick-up and return times, however, are constrained along the lines indicated in the previous paragraph.

Clients should not plan to park their own vehicle at the rental depot. At some rental depots such parking is possible, but only if upon the pick-up occasion there happens to be room on the depot grounds. Typically rental depot personnel can direct clients to optimal parking solutions nearby the depot.

A thorough explanation and demonstration of the rental vehicle will be provided upon pick-up. This orientation, together with completion of the relevant paperwork, requires approximately one hour.

The vehicle should be returned clean inside, with empty and clean toilet cassette, and be empty of luggage by the reserved return time. (The rental company will clean the outside.) It is not possible to order interior cleaning or emptying of the toilet cassette in advance, and it is not possible for the client to clean the vehicle at the depot. The vendor will charge a cleaning fee ranging from EUR100 if the vehicle is not returned clean as described above. The vendor's fee for cleaning the toilet, if they have to, is EUR150. If return occurs after the reserved return time, a charge of EUR28 (up to the daily rate) will be levied for each extra such hour; and the customer will assume responsibility for claims made against the rental company by subsequent renters due to delay.

Any extension of the rental duration requires prior authorization by the rental company; and no refunds are offered for early return of the rental vehicle.

You are welcome to transport your rented vehicle by ferry and/or the Channel Tunnel.

Again, see our "Insurance, etc." page for more details concerning the included insurance.

Motorhome and campervan rentals in Germany are considerably less expensive than anywhere else in Europe. Indeed, you should strongly consider starting and ending your motorhome/campervan tour in Germany — even if the bulk of your itinerary lies elsewhere. Germany lends its outstanding vehicles, and its central location and leading international airport at Frankfurt to tours of the more extended parts of Europe, including Scandinavia (now much more accessible, via a bridge between Denmark and Sweden), Eastern Europe and Greece (where, yes, the included insurance is effective), neighboring France, the Alps and Italy.