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The vendor's headquarters in England can be reached at the following numbers:
tel. (+44) 08707 522 225 or 08707 522 005.
(Drop the country code and the
leading zero if calling from within the United Kingdom.)
Standard vehicle pick-up occurs 2 pm to 5 pm (i.e. 14:00 to 17:00 hours).
Standard vehicle return, on the other hand,
occurs 9 am to 11 am (9:00 to 11:00 hours).
A morning pick-up time entails an extra night's worth of cost.
The same is true of a non-standard return time.
(The vendor accounts for cost according to standard pick-up and return times
so that most vehicles can be prepared during regular business hours and
delivered to a client on the same day that the vehicle is returned by the
previous client. Thus the vendor doesn't lose out on renting that vehicle
for that night.)
Clients arriving on flights from overseas (i.e. from outside Europe)
are not allowed to pick-up on the day their flight arrives,
this constraint being imposed by the vendor's insurance company
in recognition of the naturally fatigued state of such clients
upon flight arrival.
A security deposit will be charged to the customer's credit card
when the customer picks up the vehicle. The amount is GBP 500 for UK travel
or GBP 750 if vehicle will travel outside UK or GBP 1000 for
major sports/entertainment events.
This amount minus the cost of
any damages not covered by the insurance, as well as
any traffic or parking tickets will be
credited to the customer's card within 7 days of the customer
returning the vehicle.
Clients can choose to park one personal vehicle (per rental) at the depot for the duration of
a rental. The cost for this service is GBP 10.
However, the vendor does not guarantee that there will be space for such parking,
and the vendor accepts no responsibility for any damage to, theft from, or theft of
that vehicle while it is in their custody.
A thorough explanation and demonstration of the rental vehicle will be provided
upon pick-up. This orientation, together with completion of the relevant
paperwork, requires approximately one hour.
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