The pick-up/return location is located at Hedehusene, Denmark, 30 minutes by hourly train from Copenhagen's Kastrup Airport. (See online european train schedules).
The address and contact number are:
Please visit mappy.com to generate an appropriate map of the location.
The standard is for clients to pick-up on a Friday and return on a Friday. However, pick-up or return on other weekdays outside of the high season can be accommodated and our online reservation software does process such days. Pick-up or return on weekends is not allowed.
Unless otherwise agreed, vehicle pick-up occurs from 3 pm to 5 pm on the first day of a rental duration. Vehicle return, on the other hand, should occur by 11 am on the last day of the rental duration. If a client returns a vehicle after 11 am, the client is charged EUR40 per hour or per partial hour. The staggering of return and pick-up is neccessary so that a vehicle returned on a certain day can be prepared for another client to pick-up later that same day.
Any extension of the rental duration requires prior authorization by the rental company; and no refunds are offered for early return of the rental vehicle.
Clients may park at the depot one personal vehicle per rental for the duration of the rental, free of charge. However, the vendor accepts no responsibility for any damage to, theft from, or theft of that vehicle while it is in their custody.
A thorough explanation and demonstration of the rental vehicle will be provided upon pick-up. This orientation, together with completion of the relevant paperwork, requires approximately one hour.
The vehicle will be delivered with a full tank of fuel. (Likewise it should be returned with a full tank.) The water tank, propane bottles, and toilet chemical repository will also be full. Toilet paper will be provided. The interior and exterior will be clean, and the toilet tank will be empty of waste. Likewise the vehicle should be returned clean, with empty waste water tank and empty and clean toilet tank. Vehicles returned in an unclean condition may entail for the client a nominal cleaning fee. Most importantly, the vehicle should be returned with empty waste water tank and empty and clean toilet tank.
Cooking utensils, dishes and cultery will be included in the vehicle, as will a sun canopy and bicycle rack capable of carrying 3 bicycles. A list of campgrounds in Scandinavia is also provided. There is no charge for additional drivers.
The included insurance is effective throughout Europe, except for the Baltic states, Poland, Romania and Russia. Of course a client is welcome to transport his or her rented vehicle by ferry and/or by the Channel Tunnel to England.