campervan hire vancouver canada
  canada rv hire payment & policies
motorhome hire vancouver canada

vendor

Our carefully selected vendor in Canada is Fraserway RV Rentals. The prices and policies presented on the IdeaMerge Website match those of Fraserway. You aren't paying extra by going through IdeaMerge — in fact you're likely paying less. What's more, IdeaMerge acts for you as an accessible and responsive resource and, if necessary, as a mediator. We are on your side. But with a foot firmly in vendor's camp as well, we carefully manage expectations so that the entire process is maximally enjoyable for all involved.

pricing and payment options with IdeaMerge

Please click here for an explanation of our excellent pricing and payment options.

reservation and booking

In accord with the automobile rental industry standard, reservations may be made for a vendor's particular vehicle category (what we might call a vendor's "group") only, not for a specific vehicle. Which is to say, although the various images, model numbers and vehicle specifications presented throughout the IdeaMerge motorhome rental pages — especially on the vehicle-specification pages — are carefully selected to accurately and precisely indicate the vehicle that you will get, the vehicle model (and layout) you get might not be identical to what is indicated by said information. In the very unlikely event that a vehicle in the reserved category is not available upon the pick-up date, the rental company reserves the right to substitute a comparable or larger vehicle with the same equipment and the capacity to accommodate the number persons you have delineated (in terms of, say, adults and children) as being in your party. In this case there will be no additional charge for a larger vehicle. However, the higher ancillary costs associated with a larger vehicle — such as ferry charges, tolls, and fueling costs — are to be borne by the customer.

Of course IdeaMerge will not charge your credit card unless the vendor you select does have availability in the particular vehicle category you select. After you place a complete online reservation request with IdeaMerge (i.e. including your credit card details), IdeaMerge will straightaway query the vendor. If a vehicle in the selected vehicle category of that selected vendor is indeed have available, we will immediately book the rental with that vendor and charge your card — binding you per the cancellation policy noted below. Either way, we will then inform you as soon as possible, often within an hour but most certainly within 24 hours (or perhaps 48 hours if you enter the reservation request on a Friday or Saturday, since the booking facilities of some vendors are closed on weekends).

The minimum duration for a rental is 7 nights.

cancellation fees

We require the aforementioned downpayment and prepaid balance because the vendor imposes a schedule of considerable cancellations fees. Necessarily reflecting that schedule of fees, our cancellation policy is as follows:

  • Cancellation 46 days or more* prior to pick-up date:
    10 percent of gross rental cost (minimum CAD 100 + tax);
    + CAD 200 if one-way.
  • Cancellation 45–15 days* prior to pick-up date:
    20 percent of gross rental cost (minimum CAD 500 + tax);
    + CAD 200 if one-way.
  • Cancellation 14–1 days* prior to pick-up date:
    80 percent of gross rental cost (minimum CAD 1000 + tax);
    + CAD 200 if one-way.
  • Cancellation on pick-up day, or no-show:
    100 percent of gross rental cost.
  • Returned early: no refund.

    (* Again, these days are determined by US Pacific Time.)

    Group bookings — i.e. 6 or more vehicles booked and traveling together — qualify for special, group discounts (especially if at least 2/3 of the duration is in the low season) but they entail a stricter cancellation policy: cancellation 90 days prior to pick-up date entails CAD 100 per vehicle, + tax; cancellation 89 to 31 days prior entails CAD 300 per vehicle, plus tax; cancellation 30 days to 0 days prior entails 100% of each gross rental charge.

  • Fraserway shall assume no liability whatsoever in the event a booking is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.

    changes

  • A. Authorization required. Once a rental is booked, any request to change any part of the booking, such as adding or eliminating accessories or changing the dates, must be authorized by the rental company in advance. Do not expect to make changes when you pick up the vehicle.
  • B. Cost. The vendor may charge a CAD 30 change fee. Moreover if the booking change reduces the cost of the rental and requires that the difference be returned to you, a 5 percent change fee will apply to that difference.
  • C. Rates. Any rates and/or discount will be adjusted to the level valid at the time of name, date, vehicle or location changes.
  • D. Cancellation Fee for Shortening. If you request to shorten your rental duration, the vendor may impose a cancellation fee on the days that you eliminate. For example, if you reduce the number of rental days by moving the pick-up date closer to the return date, or the return date closer to the pick-up date, or both closer to each other, you would pay a cancellation fee on the days you eliminate. The general cancellation fee schedule for this vendor applies.
  • E. Cancellation Fee for Shift of Rental. If a change involves a shift of both the pick-up date and return date away from of their original dates, or of pick-up or return location away from the original location, it may be considered by the vendor a full or partial cancellation rather than a mere change. The general cancellation fee schedule for this vendor applies.
  • F. Early Return. There is no refund for early return of the vehicle.
  • G. Return Location. If after the rental has commenced the client wants to change return location, the client should first obtain authorization from the vendor and ascertain the additional charge that would apply.
  • H. Extension. If after the rental has commenced the client wants to extend the duration of the rental, the client should obtain authorization from the vendor Overtime hours, if the vehicle is returned late without Fraserway’s permission, are charged on an hourly basis until the daily rate is reached. The hourly rate is the daily retail rate divided by 4.
  • taxes

    The total tax consists of a federal component (GST) and a provincial component (PST, which is sometimes zero) and as such it is determined according to the pick-up location. These taxes apply to all the rental costs except the cost of the Collision Damage Reduction (CDR).

  • Calgary: 5% GST + 0% PST = 5% total
  • Halifax: 5% GST + 10% PST = 15% total
  • Toronto: 5% GST + 8% PST = 13% total
  • Vancouver: 5% GST + 7% PST = 12% total
  • Whitehorse: 5% GST + 0% PST = 5% total

    Of course the IdeaMerge online reservation software computes the tax amount and includes it in the total, all-inclusive cost.

  • pick-up & return constraints

    Upon the pick-up occasion the vendor will authorize an CAD 500 security deposit (or CAD 7500 if you do not purchase the collision damage reducer, i.e. the CDR) on the Visa, MasterCard or American Express card you present. That authorization only blocks that amount of credit; it is not an actual charge. The person whose name is on that card must be present upon said pick-up occasion and be one of the persons signing the vendor's rental contract on that occasion. (However, the credit card can be different than the card that was used to pay us for the rental.) Debit cards, cash or travelers checks are not accepted for the security deposit; only Visa and MasterCard credit cards and the American Express charge card are accepted, and the amount cannot be split between credit cards. Said blocked amount — minus the cost of any damages (up to the relevant insurance deductible or deductibles) and traffic or parking tickets — will be returned to the customer's credit within a month after the customer returns the vehicle. The vendor will not actually process, i.e. charge or "capture", said authorization unless the vehicle is involved in an accident, in which case the vendor will hold the funds until the motor vehicle insurance company determines responsibility for the accident. If the motor vehicle insurance company notifies the vendor that the renter is not at fault, the vendor will reimburse the security deposit to the client immediately after receiving said notification from the motor vehicle insurance company.

    The depots are open for pick-up Monday–Saturday, 9 am to 3 pm. They are open for standard return Monday–Saturday, 9 am to 12 noon, i.e. mornings. The Vancouver depot is open Sundays 9 am to 3 pm May 1 through September 30, with standard return 9 am to 12 noon; otherwise the depots are closed Sundays. A non-standard pick-up time is not possible. A considerably non-standard return time (after 1 pm, let's say) entails an extra night's worth of cost. The IdeaMerge software accounts for such a non-standard. Overtime hours, if the vehicle is returned late without Fraserway’s permission, are charged on an hourly basis until the daily rate is reached. The hourly rate is the daily retail rate divided by 4. General hours of operation are 8:30 am to 5 pm Monday–Friday, 8:30 am to 4 pm on Saturday.

    Shuttle transfer is offered until 1 pm free of charge from/to the relevant airport, airport area hotels, and city hotels (except in Toronto city). Sorry, but at Vancouver transfer is not provided from/to the ferry terminals.

    The vendor provides free storage of luggage at the rental depot (but at the client's risk).

    At Vancouver, Calgary and Toronto there is no room for customers to park their cars on the depot grounds. Customers should consider parking their car at the airport and booking the Fraserway shuttle (operating until 1 pm) to get to and from the rental depot. At Halifax and Whitehorse there is limited room on the depot grounds for customers to park a car for the duration of a motorhome rental; clients should contact the depot in advance to learn whether such room is available.

    A thorough explanation and demonstration of the rental vehicle will be provided upon pick-up. This orientation, together with completion of the relevant paperwork, requires approximately one hour.

    return

    The client is fully responsible for all toll charges and any fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, Fraserway will ensure that tickets and fines are paid in timely fashion if the client provides the ticket and payment. Should any tickets or fines go unpaid, Fraserway reserves the right to charge a CAD 25 administration fee in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the client’s credit card.

    Because the vehicles are delivered with a full tank of gasoline or diesel fuel, they should be returned with a full tank of such fuel; otherwise the client will be charged for the absent fuel. This rule is not true of the propane (LPG) tanks: the client paid the vendor originally to fill these tanks and therefore the client will not be charged if the these tanks are not full upon return.

    All the vehicles must be clean inside when returned. This cleanliness applies to the kitchen, bathroom, and living areas. A charge of CAD 40 per hour for cleaning will be applied to those vehicles returned with an interior that is not reasonably clean. Likewise the vehicle should be returned with empty gray-water and toilet-waste-water (alias black-water) tanks. Those tanks that require dumping by the vendor's staff entail a CAD 25 service charge to the client. The exterior of the vehicle need not be especially clean; just clean enough to facilitate the inspection of the vehicle. However, the vendor recommends that clients who have traveled in the north country do subsequently wash the vehicle prior to returning it, this to avoid delaying the return procedure.

    what's included

    All our Canada rentals include liability (i.e. third party) insurance up to a maximum of CAD 5,000,000.00 for any bodily injury and property damage liaibility claims arising from the operation or use of the rental vehicle. The rentals also include collision and comprehensive insurance inhering a deductible (a.k.a. excess; applicable per claim/occurrence not per rental) of CAD 7500. The term comprehensive above signifies accidental damage due to vandalism, fire, theft, break-in, and weather, as well as animal impact, accidental damage to tires and windows, and towing and recovery costs.

    There is no charge for additional drivers.

    All the vehicles have automatic transmission, cruise control, stove burners, sink, refrigerator, freezer, furnace, toilet, and 110 V hook-up. Also included are the initial water, propane (LPG) and toilet-chemical fills, biodegradable toilet paper, and rubber gloves, as well as stylized maps, brochures and postcards. (The vendor even pays the postage on the complimentary cards if they are mailed from their office.)

    None of the vehicles have an awning.

    Note: It is not allowed to unload/separate the camper portion of a rental truck camper from the truck portion (vehicles TC, TCS, and TCB).

    age and license(s)

    The minimum age limit for most of IdeaMerge's motorhome and campervan rentals is only 21 years. There is no maximum age limit. Upon pick-up the vendor requires of the client merely a resident-country drivers license. But if said license is not primarily or secondarily (i.e. in parallel) written in English, the vendor suggests that the client carry an international drivers permit (IDP). (Regarding such permits, see the country listings posted on the New Zealand Automobile Association's Website.) Basically an IDP is a means by which police in a foreign country can know — in terms of translations in nearly a dozen different languages — that your domestic driver's license is indeed recognized as being valid by the proper authorities in your country. (See the excellent article at Drivers.com.) The local office of your auto club (AA, AA, RAC, ADAC, etc.) sells IDPs for about US$10. If you need an IDP, take your license, two passport-sized photos and the requisite cash to the club office. (Though for about US$6 the club may snap Polaroid photos for you.) If you plan to operate a motorcycle, be sure to have the auto club certify your qualification to do so. Web searches will bring up a host of Websites selling documents that conform to the model delineated in annex 10 of the United Nations Convention on Road Traffic (1949); but according to Article 24 of that convention, a truly valid IDP is one which is "issued .. by the competent authority of another Contracting State or subdivision thereof, or by an association duly empowered by such authority ...."

    Good news: In Canada the standard domestic drivers licenses of foreign states are, in connection with foreign tourists, considered equal to a standard Canadian drivers license. Therefore the foreign drivers license allows the holder to drive the same range of vehicle types as does a Canadian license. This means, for instance, that the 3500 kg permissible-weight constraint that applies to European Union licenses in Europe is effectively raised in Canada to match the Canadian standards, which are invariably so high that all the vehicles represented on IdeaMerge's Canada "Rates & Reservations" page may be driven by a standard-European-drivers-licensed client. (See en.wikipedia.org/wiki/Driver's_license and, say, en.wikipedia.org/wiki/UK_Driving_Licence_codes.)

    breakdown

    If a mechanical breakdown of the vehicle renders it inoperable for the 12 consecutive working hours after the client initially informs the vendor about the breakdown, the client will be reimbursed in relation to (a) the daily rental rate or (b) expenses for hotel rooms and car rental. Receipts, of course, are required in these respects. The term breakdown as used above does not refer to the vehicle's air conditioning, refrigerator, microwave, slide-out functionality, radio, and cruise control, among other functionalities not essential to travel.

    For repairs exceeding CAD 50, the customer must call the vendor to get authorization. Non-authorized repairs over CAD 50 will not be reimbursed. Again, receipts must be presented for reimbursement to occur.

    The motorhome rental agreement is a contract between you the rental client (i.e. the renter, the client, the customer, the tenant) and the vendor (i.e. the rental company, the supplier) and of course involves the customer in certain responsibilities relative to the vehicle. These responsibilities are analogous but far from identical to those typically associated with a car rental. Motorhome rental customers typically bear more such responsibilities than do car rental customers. The nature of the motorhome rental industry is such that replacement motorhomes are usually not guaranteed (although in many cases a replacement motorhome may be effected), as is the case with this vendor and virtually every motorhome rental company. Instead timely service of the rental motorhome is guaranteed and in this case so are limited reimbursements. The customer remains responsible for returning the motorhome to the rental depot, as contracted, unless relieved of this responsibility by the rental company (i.e. the vendor).

    accident

    In the event of an accident, the customer must obtain a local police report as provided by the attending police officer investigating the accident. An accident report form is supplied in the vehicle. The client should notify the vendor about the accident as soon as possible. The vendor will in turn process the credit card security deposit (i.e. what was otherwise just an imprint) and hold those funds until the motor vehicle insurance company determines responsibility for the accident. If the motor vehicle insurance company notifies the vendor that the renter is not at fault, the vendor will reimburse the security deposit to the client immediately after receiving said notification from the motor vehicle insurance company.

    On the aforementioned accident report form the client should make a full, written report including the other party's name, address, phone number and driver's license information. The client should submit that form to the vendor upon returning the vehicle. All documents relating to the accident should include a police report number or other pertinent identifying number. Insurance coverage may be void if these measures are not performed.

    See our "Insurance, etc" page for details concerning the included insurance.

    exclusions

  • Negligent damage. The term negligent damage here refers to damages consequent of the driver's negligence, e.g. such damages immediately resulting from off-road driving, backing up, driving into overhead objects, contact between the undercarriage (including tires and wheels) and rough ground, misuse of the slide-out functionality, misuse of the awnings, use of the water tanks during freezing temperatures (in which case the water tanks should be empty), etc.
  • Interior damage.
  • Personal items.
  • Damages due to failure to maintain fluid levels (e.g. engine and transmission fluids) or tire pressure.
  • Damages due to misues of the braking system (e.g. overheating) or transmission system (e.g. overdrive).
  • Damages due to driving illegally under the influence of alcohol or other drugs.
  • Damages that occur while traveling in restricted areas. (See below.)
  • Damages that occur when the vehicle is carrying more passengers than the number of the vehicle's seatbelts.
  • Damages consequent of failure to use the specified fuel.
  • Damages that occur while the vehicle is operated by anyone under 21 years of age or without proper license. (See above.)
  • restrictions

  • The vendor does not allow their vehicles to be taken into Mexico.
  • Nor does the vendor allow the vehicles to travel Death Valley from 1 June through 31 August.
  • The vehicles should not be driven off-road, nor on logging roads, forestry trunk roads, nor private roads.
  • The vehicles should not be driven on the following Yukon roads: Canol Road, North of Ross River; Aishihik Lake Road; and the road between Dease Lake and Telegraph Creek.
  • The vehicles should not be driven on the following Alaska roads: Dalton Highway (Hwy 11), between Coldfoot and Prudhoe Bay; and McCarthy Road, between Chitina and McCarthy.
  • The vehicles may not be parked in the city center (i.e. downtown) of Montreal nor in New York City, and they must always be attended by the client when in these cities, Quebec City, or Ottawa.
  • Where/when the ambient temperatures of the low-altitude regions near the depot are expected to be below the freezing point during a client's rental, the vehicle will be delivered to the client with its water/waste system drained, hence neither the sink, the shower nor the toilet can be used; and if the client re-hydrates this system during the rental and returns the vehicle as such, a CAD 100 fee will be charged to the client upon return. In contrast, if such temperatures will or may be encountered only at higher altitudes or otherwise sporadically during a client's rental duration the vehicle may or will, respectively, be delivered to the client with its water/waste system hydrated. Regardless, in all cases the client is responsible for any damage to the water/waste system due to freezing. Which is to say, the client should be sure the water/waste system is drained of water before using the vehicle where that water system might freeze. Of course upon the pick-up occasion the vendor can provide instruction regarding the draining and rehydration of that system.
  • allowances

    Yes, the vendor does permit travel to Alaska, the Yukon, Nunavut and the NW Territories — if the client declares such intention with the booking. However, the vendor will not deliver the largest two vehicles to these regions, even if such is a replacement vehicle for a rental which commenced elsewhere. Indeed, the vendor generally recommends that these two vehicles not be used for such northern travel.

    Pets are allowed by request only, and the vendor charges a CAD 100 fee in connection with each pet allowed.

    Smoking is generally allowed. In other words, the vendor associates no specific fines with smoking. But the vendor does ask clients to please smoke outside the vehicle rather than inside it.