The depots are open 7 days a week but are closed on 25 December.

Adelaide, Brisbane, Hobart, Melbourne, Sydney and Perth are open September–April from 7:30 am to 4:00 pm and May–August from 10:00 am to 4:00 pm.

Alice Springs, Broome, Cairns and Darwin are open November–April from 10:00 am to 4:00 pm and May–October from 7:30 am to 4:00 pm.

Clients should arrive no later than 3:30 pm.

Pick-up (or return) is not possible at locations other than the depots themselves.

Minimum duration is 5 calendar days for 2-berth vehicles, 7 calendar days for other vehicles or when pick-up occurs in the span 15 December through 5 January, in which cases the minimum duration is 7 calendar days, and except for one-ways as noted below.

One-way rentals are available for a fee of AUD 250. However, if the one-way involves the Alice Springs, Broome, Darwin, or Perth depot, the one-way fee is AUD 350. The minimum duration for one-ways is 7 calendar days.

Multiple rentals are also accommodated nicely. If via IdeaMerge — and at the same time — a client rents consecutive Maui and/or Britz vehicles in Australia and/or in New Zealand and the pick-up dates are within 92 days of each other, IdeaMerge will effectively combine these otherwise separate rentals by not charging twice for any overlapping day or days (this by waiving the lessor cost or costs of the overlapping days) and by applying to each rental a rate or rates based on the sum of the durations (thus perhaps effecting long-term discounts). Moreover, only one security deposit need apply to combined rentals if the pick-up occurs in the same country and no damage or claim occurs to the rental(s) preceding the final combined rental. If multiple hires are within the same country and the total, combined days exceed 50, only the maximum charge applicable to the excess reduction option of the premium package will apply, this maximum being the higher of all such maximums that happen to be involved. However, in the case where a Maui hire is being combined with a Britz hire and the packages have either the premium package or the bonus pack these components cannot be combined to have a maximum charge applied, but the vehicle rates can have a long-term discount applied. If a client makes such a set of bookings but does not place all the bookings at the same time, the booking or bookings placed later, i.e. the new one or ones, qualify for such discounts relative to the original booking but they do not qualify the original booking for such discounts as well. Note: Given this policy and the cost of transporting a vehicle between Australia and New Zealand, such transport is prohibitively costly. Our online reservation software, although highly specialized, does not allow customers to place more than one reservation at once. Therefore IdeaMerge will manually and at the client's request account for multiple rentals as described above.

If after a rental has commenced the client wants to change drop-off location, the client should first obtain authorization from the destination depot and ascertain the additional charge that would apply, which charge could be as high as AUD 550.

The Broome depot entails a remote-location fee of AUD 650 that applies to either the pick-up or the drop-off (but not both) and in addition to the one-way fee that may apply. Pick-up at the Hobart depot entails an AUD 16.50 airport concession fee.

Clients who purchase the Maui premium package will be reimbursed for taxi fare (with receipt) to the pick-up depot, insofar as that fare is equivalent to the typical fare from the airport to the depot. All clients are responsible for the cost for their travel from the depot upon completion of the motorhome rental, although the depot personnel will of course call a taxi upon request.

A thorough explanation and demonstration of the rental vehicle will be provided upon pick-up. This orientation, together with completion of the relevant paperwork, requires close to one hour.

The depot addresses and contact numbers are as follows. (Drop the leading zero if dialing from outside Australia.)

The headquarters are in Auckland, New Zealand and can be reached at the following numbers: tel. (+64) 9 255 0620 or toll-free in Australia 1300 363 800, fax 09 275 9690.

You can visit www.maps.google.com to generate your own interactive maps of these locations.