The second of these damage waivers furthermore extends the coverage to multiple repairs and replacements of the windshield and tires.

Both these damage waivers also have positive effects in terms of the security deposit due to KEA upon the pick-up occasion: the default security deposit is NZD 5000 to be actually debited, i.e. charged, to a credit card (namely Visa or MasterCard) or accepted in terms of cash or traveler's check; damage waiver 1 reduces this amount to NZD 2000 and entails a mere imprint of a credit card rather than an actual debit, cash or traveler's check; damage waiver 2 reduces the amount to NZD 250, to be actually debited or accepted as cash or traveler's check. If a credit card is used to place such deposit, the card holder must be present upon the pick-up occasion and is jointly and severally liable for any damage to the rental vehicle. Generally the security deposit is fully refundable on return of the vehicle to the agreed location, on the agreed date, with no damage incurred to the vehicle or third party property and with the toilet cassette and waste water tank emptied and no items lost or damaged. In case of any damage to the KEA Campers vehicle or third party property a second security deposit will be collected by KEA Campers to cover the deductible for any subsequent damage. Of course as is generally the case in the auto insurance industry, the insurance deductibles apply per occurrence, i.e. per accident/incident.

Damage to the overhead or underbody of the vehicle is not covered unless the all-inclusive package is selected. See our Accessories page for details of that package. The IdeaMerge online reservation system will help you determine whether the all-inclusive package is the best deal for you.

The term comprehensive above signifies vehicular damage due to vandalism, fire, theft of the vehicle, break-in, and weather, as well as towing and recovery costs but not — except as otherwise noted — damage to the windowshield and tires. Importantly this term also signifies the cost of the daily rental for the duration the vehicle is off fleet for accident repairs (demurrage); which is to say, this cost is considered a damage. The deductible/excess is applicable no matter who is at fault; but if the client is shown to be not at fault and KEA is successful in recovering damages from the other party, the client will be refunded appropriately (although such process can take several months).

Exclusions:

breakdown cover and repairs

All the vehicles do include roadside service nationwide, accessible from 8:00 to 22:00 (10:00 pm) by way of tel. 0800 52 00 51 (toll free).

Any problems associated with the vehicle, including equipment failure, should be reported to KEA as soon as possible within 24 hours, this to give KEA the opportunity to rectify the problem without delay. Failure to report as such will compromise any client claims for compensation; Kea does not accept liability for claims submitted after this duration.

Repairs costing up to NZD 100 may be effected without authorization from Kea and will be appropriately reimbursed if the client provides the repair receipt to KEA. For amounts estimated over NZD 100, the client should obtain authorization from KEA. Receipts relating to any repair should be submitted to KEA.

Warning

Although motor travel in New Zealand is not generally considered prohibitively dangerous, there are, of course, associated risks — including death. For quantitative measures of these risks, please see the Association for Safe International Road Travel (ASIRT) http://www.asirt.org.