The depots are open 7 days a week, from 8:00 to 17:00 (5:00 pm) on weekdays and from 8:00 to 13:00 (1:00 pm) on weekends. All depots are closed 25 December.

Clients should arrive no later than a half hour before closing time.

Pick-up (or return) is not possible at locations other than the depots themselves. Clients must make their own way to and from the depot(s). Depot personnel will of course call a taxi upon request.

Minimum duration is 7 calendar days except when the pick-up occurs in the span 20 December through 5 January, when the minimum duration is 10 calendar days.

One-way rentals are available free of charge for rental durations of 21 days or more; otherwise they cost AUD 300 extra (AUD 350 after March 2010). Generally one-ways are subject to the following minimum durations:

Multiple rentals are also accommodated nicely. If via IdeaMerge — and at the same time — a client rents consecutive KEA vehicles in Australia and/or in New Zealand and the pick-up dates are within 360 days of each other, IdeaMerge will effectively combine these otherwise separate rentals by applying to each rental a rate or rates based on the sum of the durations (thus perhaps effecting long-term discounts but not affecting any applicable one-way fees). Moreover, only one security deposit need apply to combined rentals if the pick-up occurs in the same country and no damage or claim occurs to the rental(s) preceding the final combined rental. If a client makes such a set of bookings but does not place all the bookings at the same time, the booking or bookings placed later, i.e. the new one or ones, qualify for such discounts relative to the original booking but they do not qualify the original booking for such discounts as well. Note: Given this policy and the cost of transporting a vehicle between Australia and New Zealand, such transport is prohibitively costly. Our online reservation software, although highly specialized, does not allow customers to place more than one reservation at once. Therefore IdeaMerge will manually and at the client's request account for multiple rentals as described above.

If after a rental has commenced the client wants to change drop-off location, the client should first obtain authorization from the reservation center in Auckland and ascertain the additional charge that would apply; the minimum will be AUD 750.

The Broome depot entails a remote-location fee of AUD 750 for pick-up or drop-off there, this in addition to the one-way fee that may apply.

A thorough explanation and demonstration of the rental vehicle will be provided upon pick-up. This orientation, together with completion of the relevant paperwork, requires close to one hour.

The depot locations and contact numbers are as follows. (Drop the leading zero if dialing from outside Australia.)

You can visit www.maps.google.com to generate your own interactive maps of these locations.