The depots are open 7 days a week, from 8:00 am to 4:30 pm
but are closed on 25 December. Clients should arrive no later than 4:00 pm.
Pick-up and drop-off outside branch hours may be available by prior
arrangement, this for an AUD 100 fee.
Pick-up (or return) is not possible at locations other than the depots
themselves.
Minimum duration is 5 calendar days except when the pick-up occurs in
the span 15 December through 5 January, when the minimum duration
is 7 calendar days, and except for one-ways as noted below.
One-way rentals are available for a fee of AUD 220.
The minimum duration for one-ways is 7 calendar days.
Multiple rentals are also accommodated nicely.
If via IdeaMerge — and at the same time — a client rents consecutive Maui
and/or Britz
vehicles in Australia and/or in New Zealand and the pick-up dates are
within 92 days of each other, IdeaMerge will effectively combine
these otherwise separate rentals by not charging twice for any
overlapping day or days
(this by waiving the lessor cost or costs of the overlapping days) and
by applying to each rental a rate or rates based on the sum of the
durations (thus perhaps effecting long-term discounts).
If multiple hires are within the same country and the total, combined days
exceed 50, only the maximum charge applicable to the excess reduction option
of the premium package will apply, this maximum being the higher of all such
maximums that happen to be involved. However, in the case where a Maui hire is being
combined with a Britz hire and the packages have either the premium package
or the bonus pack these components cannot be combined to have a maximum charge
applied, but the vehicle rates can have a long-term discount applied.
If a client makes such a set of bookings but does not place all the
bookings at the same time, the booking or bookings placed later, i.e.
the new one or ones, qualify for such discounts relative to the original
booking but they do not
qualify the original booking for such discounts as well.
Note: Given this policy and
the cost of transporting a vehicle between Australia and New Zealand,
such transport is prohibitively costly. Our online reservation software, although highly specialized, does not
allow customers to place more than one reservation at once. Therefore
IdeaMerge will manually and at the client's request account
for multiple rentals as described above.
If after a rental has commenced the client wants to
change drop-off location, the client should first obtain authorization
from the destination depot and ascertain the additional charge that would
apply, which charge could be as high as AUD 550.
The Broome depot entails a remote-location fee of AUD 450 that
applies to either the pick-up or the drop-off (but not both) and in addition to the one-way
fee that may apply. Pick-up at the Hobart depot entails
an AUD 16.50 airport concession fee.
Clients must make their own way to and from the rental depot, at
their own cost. The depot personnel will of course
call a taxi upon request.
A thorough explanation and demonstration of the rental vehicle will be provided
upon pick-up. This orientation, together with completion of the relevant
paperwork, requires close to one hour.
The depot addresses and contact numbers are as follows. (Drop the leading zero if dialing from outside Australia.)
The headquarters in Victoria can be reached at the following numbers:
tel. (+61) 03 8379 8890 or toll-free 1300 331 454, fax 03 9687 4844.
