The Apollo depots are open 7 days a week, from
8:00 to 16:30 pm (4:30 pm)
but are closed on 25 December, 1 January, and Easter's Good Friday.
Clients should arrive no later than 16:00.
Pick-up (or return) is not possible at locations other than the
depots themselves. However airport transfer to and from the depot
is provided free of charge.
Child safety seats or booster seats from overseas do not conform to the standards required
in New Zealand and Australia. Therefore clients should not bring their own such safety seats.
If clients have children that require child saftey or booster seats, Apollo will make sure the
transfer shuttle is equipped with the appropriate such seats.
Minimum duration is 7 calendar days except when the pick-up occurs in
the span 15 December through 10 January, when the minimum duration
is 14 calendar days, and except for one-ways as noted below.
One-way rentals entail a special fee of NZD 220 during November–March but otherwise entail no special fee.
The minimum duration for a one-way is 7 calendar days.
Multiple rentals are also accommodated.
If via IdeaMerge a client rents separate Apollo
vehicles in New Zealand and/or in Australia and the pick-up dates are
within 92 days of each other, IdeaMerge will
apply to each rental a rate or rates based on the sum of the
durations (thus perhaps effecting long-term discounts).
Note: Given this policy and
the cost of transporting a vehicle between New Zealand and Australia,
such transport is prohibitively costly. Our online reservation software,
although highly specialized, does not
allow customers to place more than one reservation at once. Therefore
IdeaMerge will manually and at the client's request account
for multiple rentals as described above.
If after a rental has commenced the client wants to
change drop-off location, the client should first
obtain authorization from the destination depot.
Subject to such change being approved, Apollo would
levy a charge of NZD 700.
A thorough explanation and demonstration of the rental vehicle will
be provided upon pick-up. This orientation, together with completion
of the relevant paperwork, requires close to one hour.
The depot addresses and contact numbers are as follows.
The headquarters in Brisbane, Australia, can be reached at the following
numbers:
tel. (+61) 7 3265 9200, or toll-free +800 3260 5466, fax 7 3265 9201.
