Maureen Hanrahan, Denver Colorado, posted on 16 October 2016, vendor was McRent Germany
Great Experience but Caution!
We rented a caravan for 10 days in September to travel in eastern France. The booking process was easy, all questions answered, orientation to a large vehicle was quick but adequate, everyone was helpful and polite and dealt with our limited German language skills.. Over all the experience was wonderful with a few exceptions/cautions.
1) the rental site is about an hour outside of Munich and from the airport. The taxi ride cost about 100 Euros each way and will be planned for both coming and going. There is no place to leave a vehicle at the rental site. Its busy and remote. Be prepared. 2) The scrutiny of the condition of the vehicle both before rental and upon return is much more rigorous than in the US. Be sure to note everything and take pictures to document. We were docked for what they said were small scratches on a plastic bumper upon return 400 Euros. We could not see the damage and stupidly did not have pictures to defend ourselves. If they were there at the time of rental, we did not see anything. Bummer was to end a great trip. Buy insurance! 3) The People at IdeaMerge in Oregon were very helpful both before the trip and in researching our complaint. Unfortunately, we did not document enough to defend the concern. Use them as a resource. 4) Overall, we had a great experience and would do it again. We saved money by eating in, saw parts of the country we would have otherwise missed and experienced the camping culture of France with delight. The 2 spoons, 2 forks, 2 knives and limited dishes kept us tidy; the bed was very comfortable and duvets cozy. It was a unique and memorable vacation in so many ways.Carolina Searle, Chile, posted on 29 September 2016, vendor was McRent Germany
It was our first time renting a Motorhome...a family of 5 with small children. The experience was absolutely incredible. Thanks to IdeaMerge everything went as planned. The service given by them from the very beginning, and the service McRent offers are really exceptional. We felt that everything had been taken care of, and in case of any inconveniences we would have gotten all the help we would have needed! 10000% recommendable!Barbara Sheckler, Miami, FL USA, posted on 25 September 2016, vendor was DRM
Absolutely no disappointments. Everything was first rate....the services of both IdeaMerge and DRM, the motorhome, the array of available campsites, the wonderful scenery, the friendliness of the locals, etc etc etc. We will plan to do this again but for longer and further next time. We highly recommend it as a "do it yourself" economical touring vacation.Christopher Schmidt, Goodyear, AZ, posted on 12 September 2016, vendor was McRent Germany
August 2016 Germany RV vacation
Made a great choice by traveling Germany by RV. IdeaMerge were great to work with I had to change dates and name on contract and both times it was a painless process. The only two small issues we had were with the pickup process had to paid extra for a Saturday pick up so I it would have been nice to have more then one person working at McRent since they had three customers picking up units. Then my son pointed out the a circuit breaker for electricity was tripped and the McRent person said it was fine. So on the rest of the trip the campers electrical outlets did not work.Philippa Shaw, New Zealand, posted on 11 September 2016, vendor was McRent Germany
We booked our 2 month motorhome trip with McRent through IdeaMerge. At all times they were really responsive to queries we had, and the level of customer service was excellent. The motorhome was exactly what we expected, and we also had wonderful service from McRent. We had two months travelling through Europe in our motorhome and enjoyed every moment, highly recommend both IdeaMerge and McRent to other travelers. Thanks so much!Shira, Israel, posted on 10 September 2016, vendor was DRM
We had a great time with this rv. As parents with 2 small children (3 & 5 year old) we worried it would be too small but it was perfect. Very comfortable to drive and spacious enough to sleep in. Planning to take again a small rv next time.Paul Carvill, UK, posted on 31 August 2016, vendor was DRM
Excellent service and communications from both IdeaMerge and DRM in Frankfurt. Kelsterbach is very easy to find using the train from Frankfurt Hauptbahnhof. Claudia gave an exhaustive explanation of how things worked. She's also very funny. The VW California A2 seemed to be brand new and worked perfectly. Would definitely recommend and would use DRM and IdeaMerge again.
Couple of things not mentioned anywhere: the California has 2 USB ports built in, and the CD/stereo used some version of Apple CarPlay so you can control your iPhone music from the dashboard. It also has GPS navigation built in which is really useful.
DRM have lots of books and bits of kit other people have left behind, which you can look through and take/borrow. We found some very new plates and cups, camping chairs, umbrella, salt, pepper, spices and some kids toys (we left all this again when we dropped the van off!)
Had a great holiday, drove around 2000 miles through Bavaria in 2 weeks. VW California is a great van, big enough to live in but small enough to take it into cities to park.vicki graae, australia, posted on 30 August 2016, vendor was McRent Germany
A great experience
We picked up our motorhome from Frankfurt after an effortless booking system. Positives: the vehicle was easy to drive, economical, well maintained, modern, comfortable bed and not living out of a suitcase was wonderful. Negatives: the inbuilt dash screen images were so dark they were unusable so no reverse camera or stanav (before we left, the McRent staff member tried to fix it but didn't know how), the cutlery/crockery package was sparse as there were no cooking utensils or a kettle, All in all, we had a great time and would do it again.Brad Aylett, Australia, posted on 29 August 2016, vendor was DRM
It was gun
Had 8 weeks travelling germany, spain, luxembourg, UK, Switzerland, Belgium,. Family of 5, 9000ks not a problem other than a salt shaker falling and breaking the cooktop glass. Claudia at DRM was as cool as and organised another for 100 euro. Vehicle performed flawlessly through the pyrenees and alps, very easy to drive and operate. Vehicle only had 3000ks on the clock and basically new when we collected. Would recommend these guys without hesitation. Pickup and drop off at Kelsterbach was extremely efficient and fast, and Claudia even provided us with 2 removalists blankets to protect our carbon bikes while travelling when she saw us with them, well done Claudia. Thanks Aylett family TasmaniaHarrison, Zimbabwe, posted on 28 August 2016, vendor was DRM
Check in was OK - had to wait a bit while they checked in others ...... the hand over was not very detailed but detailed enough ...... however handing it back the bus ......... we were kept waiting 30 minutes while the one guy cleaned another vehicle and we were ignored when complaining (and we were on time delivering it back) and then it was scrutinised far more than when giving it to me - the guy put the awning in and out over 10 times (and it worked every time) but he felt it wasn't smooth enough - it was not even extended when I was shown the vehicle and it wasn't him who handed it over so I guess maybe he knew the vehicle from before and was planning on charging us ........ it worked exactly as it had done and clicked in but was always a little fiddly) I complained to the other owner who said let it go but I found his persistence to find something wrong very irritating. Eventually he did find something because he felt we had not scrubbed the bathroom floor enough. So we had to re clean it!! I then had to chase for my deposit back but it is now in my account. The bus was fantastic and in all it was easy to rent but perhaps the munich branch should ease off a little when dealing with customers as infact they need our business .......JEYSSON AND MARIA, PANAMA CITY, posted on 28 August 2016, vendor was McRent Germany
IDEA MERGE SERVICE OUSTANDING.. MCRENT FRANKFURT...
I booked through Ideamerge for 28 days in central Europe with mcrent Frankfurt,(Germany, Czech republic, Austria, Italy, Switzerland,France,Luxembourg.The booking process, through IDEAMERGE was excellent,crystal clear, the pick up at mcrent, not so clear but on we went with a 2015 TREND model of DETHLEFFS manufacture for up to 6 people, it was almost new except for a minor door accident done seems like from the previous customer. All our trip went as planned. The drop off was a bit odd at Friedberg. In other words, "now we understand the strategy they use in order to fix their cars." Other than the above mentioned, everything went smooth,MY BEST ADVISE,! make sure you purchase an insurance for your camper insurance.! that way you will be cover for odd practices.(business, business.).THANK YOU IDEAMERGE FOR BEEN THE CATALYST OF SUCH AN EXPERIENCE. P.D anyone who would like to have more info on the trip itself, we will be happy to help. jeyssonq A T hot mailBrian Horn, USA, posted on 25 August 2016, vendor was McRent Germany
Great first experience
Had a great first experience with Idea Merge and McRent. The booking process was great. The checkin/checkout processes were great. The RV was in great shape. Would do it again!Mark Kyle & Stephanie Turner, Christchurch, New Zealand, posted on 13 August 2016, vendor was McRent Germany
63 days, 9 countries, 6600 km.
We booked and paid for the camper online from New Zealand. Pick up in Sindelfingen was a breeze. Nadine from McRent was both professional and very helpful. A 1200 insurance excess had to be paid on pick but was deposited back into our account a few days after returning the camper (with no damage). The camper was near new, clean and ready to go. It had the basics in it which would be enough for most types of holidays. We bought a few extras as we were touring for 9 weeks. The vehicle (Fiat 150) was easy to drive and never missed a beat. Fuel consumption was about 10 litres/100km on average. We drove on both motorways and back roads. It was very comfortable and roomy enough. It had bike racks on the back with all the necessary tie downs, etc. supplied. We bought second hand bikes which allowed us to get around while the camper was parked up. We used camp grounds and also freedom camped. Drop off was quick and easy with no hassles. We would recommend McRent without hesitation.Alan Eccles, UK, posted on 26 July 2016, vendor was DRM
Motor home hire
We rented a motor home from Munich. Depot staff very pleasant and easy to deal with before and after rental. Motor home in nearly new condition. Only 2 very small complaints: (1) we would have liked an email address for support rather than a phone number during rental to answer some queries. (2) kitchen stuff did not include a kettle.Kwok Hung Chan, USA, posted on 18 July 2016, vendor was McRent Germany
Germany RV rental
We received a campervan with only 3000km on it. Very nice new campervan. Everything was as advertised. Pick up was simple and fast. There was a small nick on the windshield probably due to small pebble and we were charged for 100 euros to repair. The rental place is north of Munich. You will need a taxi to get there. Taxi drom Pasing ia 55 Euros and was told from airporr ia 85 Euros. There ia a bus from Pasing but runs very infrequently.Neil, Australia, posted on 16 July 2016, vendor was DRM
4 birth auto vehicle. Easy to locate pick up just a short taxi ride from train station. Friendly staff. Good quality vehicle with the inclusions we had ordered all in place. Straight forward pick and drop off. Would definitely recommend them to others.Martin, Uruguay, posted on 9 July 2016, vendor was DRM
Hello all. Just returned from my 3 weeks trip in Europe, visiting Germany, Czech. Rep,, Austria, Hungary, Bosnia, Montenegro, Croatia, Slovenia and Italiy. Camper booked to DRM vendor @ Munich (Markt Schwaben). The van was brand new (only one month old, less than 2000 KM of use), and worked perfectly both in terms of driving and in terms of living. It was also a highlight the cooperation of the staff of the MUC depot, with a clear explanation of the features and how to operate the camper. However, I want to focus my report in the guys @ Ideamerge. They´re great! What an awesome customer service! All questions replied in less than 48 hours and with a dedication and level of proffesionalism at a very high standard. Big thanks to all the team!Alan and Moira Orchard, South Africa, posted on 8 July 2016, vendor was DRM
Nothing Comes Close
Having never entertained anything of this nature before, to say that we were somewhat apprehensive about the whole adventure is an understatement. Driving into the unknown, on the wrong side of the road for us, in a considerably larger vehicle than what we were ever used to, made up for most of the anxiety. Never were we more mistaken however, as the following story of what turned out to be a most unique adventure will reveal, and which we think could be of interest to others like ourselves who are maybe contemplating doing the same, but need a nudge. It all starts here and one is really spoilt for choices. We used Eric & Doug Bredesen and Freik from Ideamerge for our booking and found them to be very efficient, helpful and obliging with our enquiries. Responses were prompt and concise and we will have no hesitation in using Ideamerge again. In all of our years of travel, nothing comes close to the relaxed experience we had during this, our first motorhome trip. The sights, the places of interest, the intrigue, the unknown, the beauty, coupled to the relaxed life style, comfort and convenience of having your own home along with you to stop wherever and whenever you liked, simply made for a unique affordable experience to see the world like in no other way, and we cannot wait to repeat the experience again next year. Our planning is already in progress… Hats off to Ideamerge and DRM for making it all possible. Read MoreThomas , UK, posted on 8 July 2016, vendor was McRent Germany
I picked up and returned the McRent [also known as Pure] camper in Cologne. I was met and shown the camper by a very pleasant gentleman and then went on a very nice trip through Belgium France and Holland. The camper was great , very new/modern. However on return and having not used the camper facilities much except primarily for sleeping (eating out instead and using campsite bathroom facilities-its easier) my group and I decided to do the quick clean for the return. My group were met by a stony faced young lady around eighteen years of age. She didn't ask whether we had a good trip or engage in any other polite conversation but went on an immediate inspection of the camper. Apparently disappointed not to find any marks on the outside she turned her rigorous attention inside. It turned out that the shower cubicle (unused as mentioned) had some black hairs in the plug hole (I am grey and virtually bald, my son is fair haired and his companion is ginger) was not cleaned up to standard. I have to say i didn't really notice as it was covered by a slatted board when we picked up the camper). Clearly it was not properly cleaned by either the company or the previous user. The same applied to the kitchen utensils drawer which (although it looked pretty clean to me was not entirely to her satisfaction) she demanded it be cleaned more thoroughly. Properly annoyed at this stage I explained we had not used the kitchen, the kitchen drawer or indeed the utensils which i pointed out remained as given in the rear of the camper. She couldn't seem to accept we hadn't used the kitchen or the utensils and demanded to know "how did you eat, did you use your fingers." Having had a really great holiday I must say this experience was horrible and ruined the most of that particular day as i was so furious with the attitude directed towards me and my group. To be treated with contempt is never nice but this is exactly how i felt, no attempt at all to act civilly and to treat a customer with at the very least a minimum of respect and dignity. Shameful!Sveinn Halldór Oddsson Zoëga, Iceland, posted on 7 July 2016, vendor was DRM
Everything as advertised, excellent car (VW California).Daniel O' Brien, Ireland, posted on 6 July 2016, vendor was DRM
Euro 2016 Camper Rental
Rented a 5-berth camper van from DRM's Munich depot recently to travel to and throughout France for Euro 2016. They were very accommodating as they usually close at 11am on Saturdays but offered to stay open until 2pm to facilitate the arrival time of my flight to Munich. The guys at the depot were very friendly, had good English and gave a thorough orientation of the camper van and all of it's features. The camper van was due to be returned by 10am 2 weeks later, however we were running late due to traffic conditions and taking a few wrong turns. The guys at the depot called just to check where we were, we got there at around 3pm and they didn't charge us extra for the late return. Again they were very friendly upon return (maybe because the guy we met was Italian and he knew we were Irish and we had just beaten them in the last group stage game at Euro 2016!). They did give the camper van a good inspection upon return but they were not looking for silly things to try and take money out of our deposit. The deposit was returned in full a few days later. I'd highly recommend both IdeaMerge and DRM.Tom Anderson, UK, posted on 4 July 2016, vendor was McRent Germany
Camppervan had a higher specification than expected and was in first-class condition. Pick-up and return were all hassle-free and effectively done. The McRent personnel were all very helpful. No complaints of even a minor nature.Ken Jackson, Australia, posted on 3 July 2016, vendor was DRM
This is the first time I have used Ideamerge and couldn't be happier with the experience. They were totally professional and all the information provided was 100% correct and very helpful. We arrived at DRM about 3 hours early but that was no problem as the van was ready. The handover was very friendly, very thorough and totally professional. This was repeated when we returned the van. I had read reviews that people had found them to be very 'picky' about things when checking the van on return, but we only encountered the same very friendly professionalism. They also phoned us taxi to take us to the airport (E50) The only recommendation I would make is to take the Satnav option. I actually feel that DRM would be better served by having every van with the inbuilt satnav and charge an extra Euro 2 per day on all rentals. I believe that it is possible to get one that a minimum height setting can be made, this would be invaluable as I think that I found every low bridge in Germany.
Totally happy 5 star ++ rating!Ralph & Marie Claire Embury, Canada, posted on 17 June 2016, vendor was DRM
Renting the motorhome through Ideamerge is about as easy as it can get. We had a little misunderstanding regarding if a GPS was included in the unit and they looked after it in our favor immediately, and to our satisfaction.Steve Fennell, Bateau bay Australia, posted on 3 June 2016, vendor was DRM
4 weeks of europe
Just got back home to Australia after 4 weeks of touring through Europe (Germany,France,Andorra,Spain,Italy and Austria) following the Moto GP and Formula 1 race circuits.This was my 6th trip doing the circuit and once again it was a fantastic holiday.Claudia at DRM Frankfurt was her usual helpful and bubbly person making pickup and dropoff an easy process.I once again converted many travellers I met to the benefits of camper travel through Europe,Doug and his crew will have more customers to help in the future.If anyone is travelling from France down to Spain I can highly recommend taking the longer route through Andorra,especially if you like shopping (tax free principality) I am already looking forward to next years trip which I hope to take to the eastern European countries.Paul Sole, NZ, posted on 24 May 2016, vendor was McRent Germany
Great way to travel
Friendly and easy to deal with we really enjoyed our trip The only downside is getting to and from the motorhome Depot this is not easy unless you choose to do so by taxiPaul and Heather Dew, Australia, posted on 21 December 2015, vendor was McRent Germany
Renting a camper in October through to December could have been a problem but not for us. As we had dealt with Idea Merge and McRent before we had confidence that all arrangements would be met. It was so. It is easy to recommend both companies to friends and family. We have enjoyed renting from McRent for many years and enjoyed the benefits of booking through Idea Merge the last three times. We are seniors and have spent from 6 weeks to 4 months touring Europe, UK and Scandinavia in camper vans over the years. My husband has terminal cancer and even so enjoyed this last time very much. Thank you for making our trip possible and helping create valuable memories.Lee Haefele, Ithaca, NY, posted on 30 October 2015, vendor was DRM
One month tour Sept-Oct
We rented a B2 Cruiser from the Frankfurt DRM office. Everything was in good order and there was a pile of leftover items on a shelf that was a help. DRM is very close to the airport and a train station, and they were very helpful. The B2 was small, one design flaw is that you cannot fully open the bath door when the ladder is in place for the bed. We are about 130 and 175 pounds and we are likely the biggest people that could squeeze in the bathroom at night with the ladder in place. The Fiat based RV drove nicely up to about 115 km/hour, above that passing vehicles did make it sway. Beware, it can get stuck on wet grass if you need to go uphill. It was very peppy and fuel mileage was about 21-23 mpg. The heat and hot water worked very well. We had it for a month and travelled to Germany, Austria, Italy, Slovenia, Croatia. Take note that Austria, Switzerland, Slovenia require purchase of a sticker before using their super highways, these are available at gas stations. We rented from Sept 20 to Oct 22 so we did need some heat, luckily we did not need to refill propane outside of Germany as you cannot. Late season, I would ask for a 3rd propane bottle and or an electric heater. Pleasant surprises were that camper overnight parking in Germany was everywhere, easy to find with CAMPERCONTACT.com ipad app from the Netherlands Camper Club. The ACSI app was not useful. Food, beer, camping fees are much less than USA. The only things that are more are fuel and highway tolls. Highway tolls, free in Germany, can be over 50 euros a day elsewhere. Driving the A super highways can be difficult, the trucks are limited to 100 km/hr but are often slower. You need to pass, then get back in the right lane, then pass again. Few trucks move Saturday and next to none Sunday. Italy was most difficult driving, Croatia was easiest with little traffic. US credit cards work in stores, but not in automated gas pumps, which may be all you will find on a Sunday. The camper would go nearly 1000km on a tank. At least 1/3 of places we tried to use credit cards, did not take them. All full service gas stations did. Croatia has its own currency. What we did wrong: We were advised to get T Mobile USA internet service which included Europe, but did not. Phone and internet service is only available one country at a time, if you buy in Europe. Bikes: we did not rent bikes, but wished we had, biking is very commonly used by locals and there are bike paths everywhere. GPS, our older one was not good enough. As the signage is not as good as USA, this is really necessary. It was a great trip, the high point was the Croatian National Park. This is a series of lakes that spill one to the next. The most beautiful 5 hour hike I have ever done.Dougall & Lisa Henderson, Invercargill, New Zealand, posted on 28 October 2015, vendor was McRent Germany
We booked and paid for our Camper Van online earlier in the year and arrived at the Depot in Sindelfingen Stuttgart on the 18th Sept 2015. We were met by Julian who was a pleasure to deal with and made the pickup and demo a breeze. The Camper van was the Family Standard, 4 berth layout model: MED T7151-4 EB. The van was only 6 months old and it was an absolutely brilliant van. If you are considering hiring a camper for two adults and 2 children then this is the model to go for as it has two single beds at the rear and a pull down double for the adults. Although the van was quite large, it didn't take too long to get the hang of it. The gas hot water worked well giving us enough hot water for all of us to shower each morning as well as being able to wash dishes. The gas heating worked will also although we didn't really need it. Also, the dual battery system worked well when not plugged into power as it would recharge each day when the motor was running.
If you are intending on freedom camping then the fresh water tank hold 120 litres and lasts a couple of days before needing to top it up again. The grey water tank holds heaps so again it only needed emptying every 2 or 3 days. The chemical toilet cassette needed emptying every couple of days but there are plenty of places like motorway truck stops where you can empty them throughout Europe.
We had the van for 23 days and the drop off went smoothly as well.
In summary, McRent Sindelfingen were very professional to deal with and I would not hesitate to recommend them to anyone wanting to rent a Camper Van to travel through Europe. By the way, it is much cheaper to rent from McRent Germany than any other Country in Europe. Check out the prices and you will see for yourself. The only things to be aware of is they require a 1200 euro deposit for the insurance excess in the event you have an accident. They actually take this from you credit card account so take this into account if you have all your spending money in your credit card account. They refund this to you on the day of return if there is no damage.
Also, their insurance does not cover tyres or chipped window screen or any damage to the roof of the van so make sure you have your own insurance which you should have anyway.
Jerry Brown, California, posted on 26 October 2015, vendor was McRent Germany
McRent Frankfurt were great and we would definitely use them again. We were forewarned by previous reviews and brought our own bedding. We also knew that cooking utensils would be marginal.However, the camper was in excellent condition and we had no problems at all. Tips for new campers. Check all the instruction manuals to be sure they are in English (not just on the cover). Watch all the instruction videos. Bring a gps that you are used to. Plan your trip ahead with Google maps and allow time to enjoy Europe not just drive through it. Note that many campgrounds close in the off season. Have a translation system for parking signs and other important information.Andrew Chatfield , New Zealand, posted on 12 October 2015, vendor was McRent Germany
Amazing experience!! We had the family standard for 2 weeks in September. We have never used a motorhome before and so we were apprehensive before hand. Mcrent however made the hireage and experience so easy and worthwhile ! Would totally recommend and look forward to our next trip!.Roy E Zimmer, Winter Park, Fla, posted on 9 October 2015, vendor was DRM
We live in Winter Park,Fla and just got back from our 2 week camper van vacation. This is the 4 year in the past 5 years that we have rented campers though Ideamerge and picked them up at the DRM depot in Frankfurt. We had an excellent trip ,with good weather and traveled south from Frankfurt into Austria and also spent a few nights in Italy. Then back up past Lake Constance into the Black Forest ending up in one of our favorite campgrounds on the Rhine .. The people at the Depot in Frankfurt, Claudia , Mike and the rest of the staff are wonderful, friendly and helpful. And Doug and Staff in Oregon are also really great to deal with. We feel we are now very experienced campers in that part of Europe and feel there is no better way to travel . Just remember you always have your bathroom with you. Our older Tomtom GPS still works great and with the camping guide That DRM provides. I just punch in the GPS coordinates of the next campground and 9 times out of ten it takes us right to the entrance. You for sure will need a GPS. You certainly need to focus on driving especially on the back roads as of course the camper is bigger than most cars in Europe and parking can be challenging but we absolutely now would not travel any other way. And we also would not use any other company other that Ideamerge. All of our 4 trips have been a really great experience. If you do head to Germany we recommend starting in Frankfurt. The Depot is just the first train stop away with the train you pickup in the airport. Then about a quarter mile walk from that stop to the depot. Grocery store is really close to the depot also with a great selection for initially stocking up at. We did rent the table and two chairs, but for the past two trips bring our own pots, pans, glasses and basic kitchen ware. The kitchen items DRM rents are really not to great. If you choose DRM in Frankfurt say hi to Claudia for us. She is great.larry miller, sidney bc canada, posted on 3 October 2015, vendor was McRent Germany
McRent is great but not IdeaMerge
We rented direct from Mcrent in 2014 at the Frankfurt location. Because my wife has some disabilities we required a unit with the lower bed profile, which they provided. This year Ideamerge was promoting some units out of Dusseldorf. The model displayed on the add was the one with the lower bed, so I phoned to make sure that this would be the unit or model that we would receive if I went with the promotion. I was assured that it would be unless the unit was in an accident prior to us arriving. I booked the unit then with IdeaMerge. When we arrived they did not have the unit and did not even have any of this model in their inventory. Now when you are in this situation you cant complain to McRent because it is not their fault. We had to take whatever they wanted to give us for a unit. The three guys in Portland have our money and they don't really care either. When I complained to IdeaMerge I was told they would never say what they told me when I phoned. Never again will I use IdeaMerge. I will deal directly with McRent, someone I can trust.Colin Harvey, Australia, posted on 24 September 2015, vendor was McRent Germany
Excellent experience with Mcrent. Friendly helpful staff - we had a thorough explanation of the vehicle we hired, the vehicle was in excellent working order and on return we were processed promptly and efficiently. We would wholeheartedly use the company again and of course recommend to others.Catherine, posted on 25 August 2015, vendor was McRent Germany
As it was our first experience holidaying in a camper, we were a little anxious at first, but delighted now we took the plunge! The service and briefing at Dusseldorf was excellent and we felt quite a lot more confident knowing we had plenty of support in case of problems. After touring for two wonderful weeks through Germany, Switzerland and Italy with a great camper that exceeded our expectations (in superb condition and very reliable with low mileage), we were rather gutted we ended the holiday with a broken side mirror after an unfortunate encounter with a motorway bollard.. However, the staff at Dusseldorf were still pleasant to us upon our return and putting the damage right was completely stress-free. Many thanks for a fantastic service and a thoroughly enjoyable holiday! We have now caught the motorhome camping bug!Darren, posted on 20 August 2015, vendor was DRM
Booked with Ideamerge and picked up Campervan from DRM in Munich. DRM staff was very helpful in explaining all the features. Nice camper, low miles. Spent 3 weeks touring the Alps and mountain biking. Van worked beautifully for 3000km. Be sure to add Vignettes and road tolls into your travel budget, something we are not used to in the states. Spent quite a bit on preparing the van with pots and pans and other utinsils (seriously? no coffee maker?) I feel those items should be included especially since we left everything we bought with the van. If you plan such a trip I highly recommend taking a GPS, could not have done it with a map alone. I hope to rent again from DRM and recommend them highly. Will be more prepared next time though!Tristan, posted on 9 August 2015, vendor was DRM
Faultless service out of Munchen location. The van was almost new and far better than anticipated. Staff took time to properly intro all features of the vehicle. The whole experiance was very good and I would happily tell my friends to use this company any time!Les MacDougall, posted on 16 July 2015, vendor was McRent Germany
McRent Hamburg. Friendly and cooperative - no complaints on my interactions. The vehicle itself was superb, but sadly I was given a slightly different model than the one I had booked. The difference was a vehicle length of 6,4 m rather than 6,0 m ... but that small difference is very expensive when using ferries as it puts you into a much more expensive category.Nicholas Shutt, posted on 16 July 2015, vendor was McRent Germany
20.06.2015 - 04.07.2015 McRent Rheinfelden GmbH, Maulburg. Not much to say really... Friendly staff. Picked up camper, no problem. Took back camper, no problem. Had two weeks of biking along canal banks in the South of France using the camper as a base. It was perfect. Great to drive. It would go on the freeways at 130 all day. Inside, the camper was spotless with a practical layout. Lovely bed. Amazing for the price. Again, just perfect. Will book again. ***** from me :-)Anonymous, posted on 15 July 2015, vendor was McRent Germany
My husband and I rented a Possl 2Win Campervan via IdeaMerge from McRent in Munich in June of 2015. We had the rental for a week and enjoyed the experience very much. If you do not want to read the entire review, please at least consider this piece of advice: You must return the unit early in the morning on the last day of your rental period. As a result, many campers take advantage of the free parking at the depot the night before. If you are beginning a rental the next day, there are numerous campers who would be happy to give you their gently used chairs, supplies, food, etc., to start your trip. There was no formal mechanism for passing along unused supplies from one rental to the next so we joined many other campers in simply discarding the items we could not use or take with us. If possible, I would go the evening before the beginning of your rental, or even early the morning of your rental, and score as many supplies as you wanted. The unit had 6000 K miles on it and was in excellent condition. We traveled to the French Alps and put a ton of miles on the camper in every type of terrain, including tiny French villages. We picked this unit for the ability to negotiate narrow roads and we were very pleased with its performance. The unit was comfortable, well designed, and fuel efficient. No air conditioning at night but there were plenty of windows and a full size screen on the slider door which helped. We would recommend picking up a couple of fans for use in the evenings when it is very hot. The staff at McRent were very efficient and friendly, despite being very busy both at pick up and drop off. The location of the depot is far outside of Munich, impossible to reach by public transportation. A cab to the airport cost around 90 EUROS. A cab from the city, near the Olympic park, cost around 60 EUROS. I would just factor that into the cost of the rental. The policy at McRent required us to return the unit cleaned inside and out which is different than we read previously. Rather than wait in a long line at the car wash at the depot, we washed the unit the day before at a different site. The requirement to return the unit early in the morning meant we had limited options for accommodations the night before so we joined a number of other campers in the free parking area at the depot which included electricity but not water. Idea merge was wonderful to work with and helped with questions we had prior to the beginning of the rental. We would not hesitate to use them again and recommend them very highly.Paulo Claudino, posted on 28 May 2015, vendor was McRent Germany
We took the motorhome in Mc Rent in Hamburg. We travel more than 4000 km and returned the vehicle in the same place (Hamburg). We didn't have any problems and we were attended very well at Mc Rent.Bruno, posted on 19 May 2015, vendor was McRent Germany
IdeaMerge provided a smooth and straightforward booking process for our rental of a Sunlight T-60 from Hamburg. Questions were all answered promptly.
The camper was clean, almost new, and extremely functional. The staff at McRent were very helpful and responsive when we contacted them regarding unexpected weather and other issues.
All in all, the motorhome made it possible for us to spend a wonderful month exploring the solitude and wilderness of Scandinavia. :)Joseph Butera, posted on 7 April 2015, vendor was McRent Germany
Hello Doug. Thank you (and your brother) very much ... you cannot realize how much I appreciate your help in this matter (need to cancel booking).
I will always consider IdeaMerge as a trustworthy and caring company ... I am sure you will hear from me in the future and I will continue to refer you to my friends.
Please pass my thanks onto McRent as well ... they are to be commended in today's world.
I wish you the best. Thanks for your understanding. - JosephJohn and Cathy, posted on 17 December 2014, vendor was McRent Germany
We rented a campervan thru Ideamerge and can report that we are 100 percent happy. Doug and his team gave us prompt attention when corresponding with us before and after our rental period.
We picked up our van, surprise surprise, we actually got the van we chose... not like most rental cars. This was good because we took a lot of time choosing the van that was going to suit where we travelled. The team at McRent in Berlin were excellent to deal with. Nadine spoke pretty good English, better than our German, and she was very good. Van was excellent, 4000 kilometres without a hitch. Van was only 6 months old and was in good condition. We have recommended Doug and his team to several friends since we have been home. Will not hesitate to book again through Ideamerge. Thanks doug.Ronald, posted on 8 December 2014, vendor was McRent Germany
We picked up our motorhome from McRent in Mannheim, Germany Sept 1 and it was very clean and as advertised. It was a 2014 unit and all systems functioned as designed. We had a great time and Peter who was in charge of the rentals was very easy to deal with and I would recommend them to anyone. Also our Euro-zone phone functioned flawlessly. Overall a great trip.DeeAnne, posted on 10 November 2014, vendor was McRent Germany
We had an absolutely lovely time in Germany and France. The rental pick up and drop off process was extremely smooth. Everything was as advertised. RV came to us clean and in excellent condition. We would definitely use your service again.Evandra and Nelson Rabello, posted on 4 November 2014, vendor was McRent Germany
We had a really great time in Germany with our motorhome! Rudolph (the guy from McRent) told us everything about the way our car worked, about velocity limits, roads to run, places to go, and so on. He was very kind, as everybody else from the company. Talking about IdeaMerge, they were perfect also !! These 24 days were our best ones in Europe.Vicki, posted on 1 November 2014, vendor was McRent Germany
We had a great fortnight in a motorhome picked up at McRent in Munich. They explained everything really well and we had no issues during our holiday. It is a great way to see Europe!David and Sarah, UK, posted on 1 November 2014, vendor was McRent Germany
We had a wonderful holiday in our hired campervan. The company (in Rheinfelden) were both professional and friendly, and the van performed well. We were in no hurry, and got very good mpg - one tank of diesel lasted the whole week. No major climbs, as we'd set ourselves a programme to follow the course of the Danube, but there were a few impressive snaky bits in the places where it goes through gorges. David had been nervous about driving it, but in the end I hardly got a look-in...
We particularly liked the fly screens on the main rear door and all the windows and skylights. The other equipment was good too - lots of storage space. We were in a Fiat Adria 600. I'd echo the comments about the kitchen kit - it was all a bit ropy, and no lids for the saucepans. We'd taken our own camping kettle (gotta be sure of a good cup of tea!), which was good as otherwise we'd have been using a lidless pan, and a couple of favourite sharp knives. We had our own bedding and linen so no problems there. Another time I'll take the full kit of crockery, cutlery and pans.
We were impressed with the campsites we stayed on.Jayman Shah, posted on 31 October 2014, vendor was McRent Germany
We had the most memorable trip of our lives! I perhaps regained some lost love of my wife!
We intend more such trips and my friends are also gearing up for the same.
Eric most camping magazines are in European languages & hence a big issue remains finding addresses & information about camping sites for RV.
Since it is your business I suggest that you compile a data for the same and email them to your renters. Further, it is also provides you an opportunity to earn commissions from the bookings. It is a win-win situation.
Thanks again.Moana and Ashley, New Zealand, posted on 16 October 2014, vendor was McRent Germany
When my husband and I touted the idea of renting an RV for our European holiday, it was the best decision we ever made. (By the way we were first timers in Europe). Researching the Internet, we came across Ideamerge, read the reviews and booked. The communication from these guys (even though we are on opposite sides of the globes) was comforting to say the least, responses were prompt and polite.
We flew into Frankfurt from New York, the pick up from the airport went smoothly, and we were highly excited about our RV and home for the next 24 days. Unfortunately we had a hiccup with our original campervan issued and got UPGRADED (at no extra cost). Good start to the holiday. I had read in the fine print about the EUR1200.00 we had to pay before we left the depot and understood it was a deposit, refundable, subject to the RV being returned with nil damage. (We passed the test on return and was immediately refunded).
A summary of our trip, my husband did ALL the driving. In 23 days we clocked up 14,000 kms and visited 10 countries, we stayed mainly in the not so touristy places, with the exception of Paris and Venice. Key to our trip, a good reliable GPS (We took our own Navman), pre-planned our route around Europe, researched the camping grounds in the areas. All the camping grounds we stayed at had excellent hook ups to local rail and bus transportation, especially to the tourist spots and it was nice to leave the RV in the camping grounds and tour the areas without the worry of parking. Tolls, France (Expensive), Austria (best value for money), Italy (okay). If there is one tip I would like to pass on. It is an expectation that your RV is returned clean, interior and exterior. We decided to give ourselves a couple of days back in Frankfurt for this. We stayed at the local camping ground, cleaned our van then for the last night we booked ourselves into the local hotel in Friedberg for an early return to the depot which was 5 minutes away from our accommodation. This worked in our favour as we had an early flight to London
We had a lot of friends follow us on Facebook during our holiday, and some have already enquired about RV Rental. I will certainly have no hesitation in recommending IDEAMERGE.Bronwyn and Graham Cowan, posted on 23 September 2014, vendor was McRent Germany
We rented a Campervan for a three month european holiday. We were a little nervous about hiring a van sight unseen via email but found Ideamerge a pleasure to deal with. We picked up our van from McRent in Friedburg and the service at pick up and return was prompt and efficient, the van was very clean and in good order. We are happy to recommend them to others. The price was very competitive with other companies. However we were surprised at the cost of camp grounds in Europe with many hidden extras in addition to the advertised price so we used "aires" where possible. We used two apps Camp4Night.com and Camping-car info to find aires, we used google translate to interpret the comments. There is an English language book called "all the aires" published by a company called Vicarous Books that many English speaking campers swear by. There is an opportunity for improvement in the equipment provided by McRent, the cooking gear is woefully inadequate for a long term rent, the saucepans had no lids, the handles were loose and dangerous, there was no frying pan, chopping board, mixing bowls or a decent knives. One knife fork and spoon per person is not adequate. The welding on the kettle handle broke within two days. We purchased a number of cooking utensils and cutlery to save our sanity. The linen package was minimal, no tea towels were provided and the pillows were lumpy. We so went shopping again. I note that these issues have been raised by previous reviewers, it is a shame that this appears to have fallen on deaf ears as this spoils what is otherwise a great company to deal with.Erik Westerling, Netherlands, posted on 21 September 2014, vendor was McRent Germany
We rented a camper van in Hannover via Ideamerge. The van was almost brand new and the service received via Ideamerge was fantastic. Wrote various emails and always received a response within 24 hours. I also left some belongings in the van after we returned it and they arranged that all the stuff was sent back to our home address!
It was the first time we used their service but there will be many more during the next coming years!Andrew Edmondson, posted on 16 September 2014, vendor was McRent Germany
We rented a motorhome through Ideamerge and i have to say that it was one of the most professional experiences I have had on a holiday booking. All the information prior to pickup was very comprehensive. The motorhome itself exceeded our expectations as it was brand new.
So all in all I thoroughly recommend using this company (and as others have said they were also the best value).
I agree with others comments about bedding and kitchen equipment but this was relatively minor and we were expecting it anyway from the reviews we had read.Graeme Phillips, NSW Australia, posted on 14 September 2014, vendor was McRent Germany
First of all this was the 3rd time we have hired a motorhome from Ideamerge/McRent in Germany. The first two hirings out of Munich (Sulzemoos) and the 3rd and recent hiring out of Berlin and on all occasions found professional, friendly, hassle free dealings with McRent. The Berlin franchise is smaller but much easier to access on arrival than the Munich base. On this occasion we rented a Dethleffs Globebus T4 Motorhome, excellent for two people and as usual for McRent only months old. We travelled through Germany, Czech Republic, Austria and Hungary all without any problems. If contemplating travelling by this means in Europe be aware that you need to buy a Vignette (sticker) at the border for those countries. Finally if and when we travel again in Europe Ideamerge/McRent will again be our Company of choice.Emilio and Susi, posted on 10 September 2014, vendor was McRent Germany
Extraordinary vacation. No problemas at all. The unit was in perfect condition. At check inn they explain everything perfect.Ray and Sheri Neilson, posted on 8 September 2014, vendor was McRent Germany
We hired a camper in Mannheim and everything went very smoothly. Brilliant near new camper that was perfect for our trip through Scandinavia. Our deposit was returned the day we returned the car and we were extremely happy with all dealings with McRent. A special thank you to Peter in Mannheim who assisted us.Rebecca, posted on 22 August 2014, vendor was McRent Germany
Had absolutely no issues at all with this campervan and the people we hired it from were amazing and fair. We treated the campervan as our own and in return got all of the deposit back. Thanks mc rent hamburg, you made our trip great! Will definietly hire again!Lucile Kelly, Brisbane, Australia, posted on 17 August 2014, vendor was McRent Germany
This is the second time we have booked a motorhome through Ideamerge and we have found their service to be professional, reliable, accommodating and very helpful. They also offer the best price that I have found for RV rental in Europe. We rented a McRent motorhome for pick up in Hamburg. We found McRent reasonably efficient, much more so than they were three years ago when we last rented with them. We were supposed to pick up the motorhome at 4pm but we got there early. We ended up waiting until 6pm before it was ready due to it still being cleaned.
The last time we rented with McRent, we had to purchase pillows as the ones they supplied through the rented linen pack were so lumpy, they were impossible to sleep on. This time we knew to check the pillows before we left the depot and they happily gave us another pillow to replace an unsuitable one. Don't forget to take your own towels as these are not included in the linen pack. Our overall experience with McRent and Ideamerge was a positive one. Thank you all!!L L Hill, Perth, Western Australia, posted on 16 August 2014, vendor was McRent Germany
Thinking of using Ideamerge, don't hesitate. They are trustworthy, professional and honest. We rented a compact motorhome from McRent in Friedberg. Some tips you may find helpful:
Do take your own towels, sheets, pillows, tea towels etc if you can. I took a couple of old towels to use as mats, seat protectors etc and used them as rags to clean with at the end.
There is a bike hire place in Friedberg but it is closed on Mondays when we had pick up. Do consider having bikes as they would of been so convenient. We tried buying them but they were very expensive and we couldn't even find old 2nd hand ones anywhere (very unlike Australia). Had we pre-arranged with the bike hire I'm sure they would of delivered the bikes to McRent for us. I agree with other posts the watering can they gave us to top up the water was inadequate. As a minimum it needs a funnel as well but preferably a hose. On our last night we looked for a caravan park close to Friedberg to pack up our gear, clean the van, dump etc. There are none really close but we stayed at Mainkur campground a pretty little place on the river. They are used to people staying there on their last night and she rationed us out one garbage bag and you are only allowed to use her bags. It doesn't go far when you have a fridge to clear out and maps and tourist brochures from every place you have visited. So throw as you go or at least have a clean out before you get there.
Next tip: Some places take siesta time very seriously so be prepared for some closures in between 12-2 pm this includes Mainkur and other campgrounds and some tourist info services.
For non-German speaking people like us we found the smart phone app "World lens' invaluable for reading parking meter signs etc.
The kitchen kit McRent provided was very basic and did not included a kettle which i just could not believe. In the end i used the small saucepan provided and it did the job but had i known i would have packed our small hiking kettle.
There is an Aldi and another supermarket next door to each other only a few kms down the road to do your initial stock up. (Ask at pick up for directions) It only costs approx 7euros from the Friedberg train station to McRent by taxi and there were heaps of them queued up outside.
McRent actually have a grey water dumping facility and i think one to empty the toilet cassette at the end of your journey if required. Look out for Park & Ride places on the outskirts of old towns like Innsbruck, Salisburg etc. Parking is very difficult in the towns unless you are German and know the tricks. We found these park & rides great because for one fee(8-18euro) we could park and up to five people have unlimited travel by bus or train all day and if it was 24hr parking sometimes stay the night in the carpark as well. It was certainly less stressful than trying to find somewhere to park our motorhome (even a compact one) in a strange city. On the subject of parking - a roof shape over the P on a parking direction sign means a multi level carpark which most motorhomes don't fit in due to their height. Fairly obvious i know but it can be surprisingly hard to find single level parking in European cities hence our use of park & rides. We had a fantastic time and hope you do too.Mike Edwards, South Africa, posted on 14 August 2014, vendor was McRent Germany
I posted a review on 1 August, rating Ideamerge very highly. My opinion of them has gone up even further, after an unauthorised transaction was processed on my credit card by McRent three and a half months after my trip. I e-mailed McRent to ask them what the amount was for and requested them to provide supporting docs, but also copied Ideamerge in. Eric Bredesen from Ideamerge, responded within 24 hours and kept me up to date daily thereafter. Result? Transaction reversed in four days ! Still waiting for a reply to my e-mail from McRent though. Thanks Eric, dealing with Ideamerge is probably the best customer service I have experienced with any organisation.Rob Wuillemin, East Fremantle, West Australia, posted on 14 August 2014, vendor was McRent Germany
I previously wrote a revew about problems I had with McRent out of Frankfurt (Friedburg). I then wrote a complaint to Ideamerge explaining how I was trying to sort the problem out with McRent direct rather than getting Ideamerge involved.
Within a 2 weeks of writing to Ideamerge my problem was solved and McRent return all my money in full.
I cant speak highly enough of Ideamerge. I have used them a few times before but this was the first problem. I will certainly use Ideamerge again and will recommend them to my friends as well.
Thumbs up to Ideamerge.Bruno De Assis, posted on 4 August 2014, vendor was McRent Germany
We rented from Frankfurt for 20 days vacation. We found IdeaMerge Germany cheapest. I was given a brand new car. Explanation was clear and fast. We were family of 3 adults. Check-in and check-out was fast and people were very nice. One thing that I would suggest is that they could provide a hose for filling water. It was great to deal with ideamerge and definitely we will rent again!Jo Beard, posted on 4 August 2014, vendor was McRent Germany
We have previously rented a motorhome from McRent in Germany (Dusseldorf) 4 years ago and were pleased with the service and vehicle. This year we again planned 3 month trip in Europe, 8 weeks of which was to be in a motorhome. We chose to go through Ideamerge based on a couple of things; price and the quick responses and service we received from Doug to all our silly queries.
We found the whole experience painless and the support from Ideamerge on their website and via email was great.
We ended up renting with McRent again and were again pleased with them. Our motorhome was new and in great condition and the handover was good. We received our bond back at the end very promptly.
Have only good things to say about both companies and firmly believe motorhomes are great way to see Europe, met so many lovely people and had an amazing time travelling through Germany, Austria, Czech Republic, Poland, Slovakia and Hungary.
A couple of tips:
We had learned from our first experience that the rental bedding, towels, etc was not up to scratch so went straight to Ikea after picking up the motorhome in Munich, a much better option. Also learned from our first experience that the depots are not close to cities so travel light!
Bring a GPS (with campground software) but also ensure you have paper maps, we use the Michelin Europe Atlas and Michelin map of Europe as well as our own GPS and with preloaded campground information. The maps really help to put countries and distances in perspective.
Don't forget to ask McRent for a campground guide as well.Andy Kang, posted on 1 August 2014, vendor was McRent Germany
We rented from Frankfurt for 31 days vacation. We found IdeaMerge Germany cheapest. I was even once wondering that this could be fraud! However it turned out to be real and great service too! I was given a 4k km used almost brand new car. Explanation was clear and fast. We were family of six consisting of four adults and two children. Check-in and check-out was fast and people were very nice. One thing that I would suggest is that they could provide a hose for filling water. It was great to deal with ideamerge and definitely we will rent again!Mike Edwards, South Africa, posted on 1 August 2014, vendor was McRent Germany
I have hired from both McRent and DRM directly in the past, and in April 2014 from McRent again, but through IdeaMerge. I have the highest regard for IdeaMerge and Doug Bredesen. Doug actually assisted me with a previous hire, even though I had dealt directly with the hire company for my booking and it was based on this, that I dealt through IdeaMerge for my most recent hire, and will continue to do so in future. Dealing with IdeaMerge also worked out cheaper than dealing directly with the rental companies. Both McRent and DRM are much of a muchness when it comes to service and vehicle quality. The major difference is that McRent seems cheaper on paper, but when one takes the transfer cost to their depot in Friedberg into account, the pricing is almost identical. The other difference is that one or the other may not have the specific vehicle/vehicle layout that one might be looking for. For South Africans, the flight from Jnb to Frankfurt is the most cost effective and the added bonus is that van hire is the cheapest available in Europe. The difference might come in if one was intending to tour say Portugal only, in which case it may be worthwhile to fly into another centre and hire a van there, even though more expensive, as this may be offset by time saving, fuel and toll costs. We have never hired a van with more than 2500km on the clock, and in two instances the vehicles had less than 100km on the clocks. Top tips ? - 1) Don't expect to get too far on the first day and expect to spend a minimum of two hours collecting the van 2)Take a GPS (preferably your own that you are used to) with up to date mapping and get a decent map book 3)Buy your own bedding/crockery/cutlery/camp chairs in the shop next to McRent or at Bergers (you can get decent stuff for 2 people for 250 Euro or less, which is what you will be paying the rental company to hire sub standard stuff) Note this may not be true for parties larger than 2 people. We donate the equipment purchased to the ladies who clean the vehicles on return. Top peeves ? 1) Vehicle and Equipment manuals not generally available in English 2) Apparent dissapointment each time the vehicle is returned undamaged ! 3) Lengthy waiting times when collecting vehicles. Lastly, a fantastic way to tour Europe.Lewis and Ramona, posted on 1 August 2014, vendor was DRM
Copy of email to DRM's Office:
We would like to thank DRM for the nice camper van and the GREAT service from DRM Frankfurt. When we picked up the camper van Meik went above and beyond the service level that was expected. He made sure we had everything.
Upon return Claudia and Meik were quite attentive. Still they kept giving us service that we have not seen elsewhere. DRM Frankfurt is just super. We will recommend DRM to our friends and rent from DRM again in the future.Christo Moolman, posted on 1 August 2014, vendor was McRent Germany
After a long flight from South Africa we arrived at Mc Rent in Friedberg Germany to collect our brand new Fiat Ducato motor-home with only 23 km on the clock. We received excellent service and within the hour we were on our way to our first overnight stop in Rothenburg. We spend two weeks and traveled 5000 km though Europe and loved every minute in our motor-home. We will definitely book our next holiday trough IdeaMerge.Pieter van der Merwe, posted on 1 August 2014, vendor was DRM
We rented a RV from Ideamerge in Munich and were very satisfied with the camper as well as the service we received. The vehicle was clean and everything in working order. The staff who helped us were also very willing and able to assist with everything we needed. We can definitely recommend the Ideamerge as a option when touring Europe.Craig Oswald, Broome, Western AUSTRALIA, posted on 31 July 2014, vendor was McRent Germany
We shopped around for about 3 months before we received an email from Doug of Ideamerge. He made a couple of suggestions, 1 of them was, because we were going to be in the RV for 46 days we should pick it up from Germany and not France - Big savings, we did not have to pay VAT TAX, 19% savings. Our Rv was picked up from McRent in Mannhein Germany. Great service and a brand new RV to go. 9000km or 5600 mile later we handed the RV back, what a holiday, unreal, just do it. Not only was the quote by Ideamerge very low but the advise from Ideamerge saved us a couple of thousand dollars.
I will have no hesitation to advise people to try Ideamerge to book their RV holiday in Europe.Joseph Harmon, posted on 31 July 2014, vendor was McRent Germany
This was our second time booking an rv through IdeaMerge. Like the first time last year we were so pleased with the booking and the rv we rented. the guys at ideamerge always save us money. The staff at the Dusseldorf Mcrent were wonderful. They even called one of their friends and he drove us the our hotel in Weeze, Germany. We will definitely book through IdeaMerge and use Mcrent's rv's again.Wendy, USA, posted on 31 July 2014, vendor was McRent Germany
We booked our rental through IdeaMerge and picked up our RV in Stuttgart/Dettingen/Teck on May 8, 2014. The online booking could not have been easier. I especially liked being able to select and compare campers before choosing the one we wanted. The camper was ready to go when we arrived and exceeded our expectations. We were extremely pleased with it as it was brand new. I believe it had about 16 km on the odometer. My husband was amazed at how well it handled. The rental company, McRent, was very easy to work with and showed us how everything worked and explained that it must be returned it the same condition as when it left. It came stocked with everything we needed for cooking meals in the camper. We also rented bedding, kitchen and bath towels and a table and chairs for use outside. All-in-all, I would say it was a very good rental experience. The only negatives I feel worth mentioning are: I wish it had come with a coffee maker, more towels and the pillows were not pretty awful. I feel that because we were renting for three weeks, one kitchen towel and three bath towels were quite insufficient. I'm very glad I decided to pack our own pillows or we would have had to purchase some. We kept the rental RV until May 28th and the return was just as easy as the pickup. The rental agent called a cab for us so we could go to our hotel for the last three days of our vacation. During our visit we camped in Italy, Switzerland, Austria and Germany. I would most definitely recommend booking through IdeaMerge and highly recommend McRent as well.Jayne (Florida), posted on 31 July 2014, vendor was McRent Germany
We have rented from Ideamerge on two occasions both times for over 33 days. They are super....we asked for a T58 camper...and Doug made sure we got it.. All rentals came from Germany..and a good tip is to make sure you look over your vehicle and try not to scratch it as it will cost you. I get out everytime we back up! France and Spain were great but not all roads.
Thanks Doug, will be renting from you again .soon.bob fogelson, posted on 5 July 2014, vendor was DRM
This is a totally unsolicited note of pure praise for IdeaMerge from a retired local judge who admires competence and doesn't suffer fools graciously. If someone can please this cynical old coot, they probably can please anyone. My wife and I, in our 70's, recently returned from a ten week RV trip through Europe. Our RV rental was arranged through IdeaMerge, and picked up in Germany. Prior to this experience we had no prior dealings with or knowledge of IdeaMerge. At our age we were apprehensive. We initially contacted IdeaMerge as we liked the comprehensive informative nature of their website which we found intuitively detailed and beneficial. What a great pick we made! Our journey was, in all respects, a wonderful, experience with much of the credit attributable to IdeaMerge and their knowledgeable, totally up front way of doing business. IdeaMerge and the person with whom we dealt, Eric, were, in our estimation, absolutely first class reflective, integrity, caring, knowledgeable, follow-up everything . There's no question we would absolutely use them again in a heartbeat. Our experience with IdeaMerge was so positive and so very refreshing. I like competence and want others to know of our incredibly positive experience with Ideamerge. - bob fogelsonJennie Larsen, posted on 24 June 2014, vendor was McRent Germany
It's not often that you write a rave review about a product you did not actually end up using, but I just felt I wanted to let others know what you can expect from IdeaMerge when your plans do not work the way you hoped.
We booked - and fully paid - for a long rental with IdeaMerge for a European adventure in July 2014. In June, for a variety of unfortunate reasons, we had to make the call that our trip could not go ahead as planned.
Normally, a customer cancelling a booking at late notice triggers a kind of unspoken permission for a company to be rude. It's inconvenient and potentially costly to them, so in my experience, if you change your plans, you can expect to be treated like pond scum for the remainder of your dealings with the company.
The absolute opposite was true in our dealings with IdeaMerge. From our very first interaction through to the very last, IdeaMerge could not have been more helpful, respectful, or professional. Doug Bredesen was our main contact and we cannot speak highly enough, or be more grateful, for his timely and consistently courteous responses.
Just like they say you can tell the true mettle of a man by the way he responds under stress, perhaps the same can be true for a company. IdeaMerge proved, through their trustworthy, efficient, personable dealings with us, even when they stood to gain nothing, that they are solid gold. We will not hesitate to use IdeaMerge for all my RV rental services in the future, and am especially looking forward to re-booking our European Adventure with them.I Morrar, USA, posted on 2 January 2014, vendor was DRM
Value. Guidance. Follow-through! You cannot go wrong booking your rental through Ideamerge. I cannot emphasize this enough. Just read the founder, Eric Bredesen's, profile in the 'About Us' section of the site. He means it. He and his team went waaaay beyond my expectations to make sure my trip went over well.
First (as you may have noticed) Ideamerge has access to an extensive network of companies across Europe.. they'll help you find a great price. I checked around pretty thoroughly.. and I couldn't beat the price they were able to find, and saved hundreds of dollars.
At every step Ideamerge coordinated closely with me, answering questions, offering tons of helpful information, and accommodating special requests. I was totally satisified by the time my vacation was complete and the camper was returned and paid for -- but it was then that Ideamerge completely blew me away.
Unfortunately I put a sizable dent in our practically new home-on- wheels. I paid the full deductible (a hefty 1200EUR), filed an accident report and was on my way. Since I had an accident, Ideamerge's standard follow-up also included a phone call with Eric. As we went over all that had happened, he noticed a detail regarding the optional insurance. Based on a mix-up that had happened, he said I might have been entitled to pay the lower (500EUR) deductible. He encouraged me to write an email describing the transaction as it occurred during the pickup -- he would forward it to the person at DRM capable of researching and making such exceptions. I dragged my feet, resigning myself to the fact that the matter still ultimately lay with DRM, and they weren't going to release the 700EUR difference easily. After a week or so, I wrote it up and sent it off with low expectations.
The next day Eric wrote an extensive email to his contact at DRM which included my description AND an unsolicited, generous offer on behalf of Ideamerge to contribute part of the funds to straighten out the issue. Incredible. Soon after, DRM conducted a review, approved the request, and refunded the balance in question to my Mastercard.
To DRM's credit, they too were incredibly fair and service oriented. They turned down Eric's offer to share the costs. When the estimate came for the repair came in (in my opinion) very high, I began to wonder if I was being bamboozeled. Given their actions, I believe they too conduct business with high integrity and service. Every person we encountered on their end was knowledgeable, helpful, and friendly.
At the garage the staff are youngish, cool and resonable. On the way out, they go out of their way to counsel and prepare you for your journey. And, (dare I say it) (TIP) they may even offer for-pay items for-free. Upon returning the RV, they were lax about drop off rules and mainly interested in making your transition out of the country easy. Because we were flying the next day, (TIP) they even offered to let us stay in the vehicle our final night in Germany to defer the cost of a hotel. Keep in mind we rented in off season (mid-October to mid-November), when the lot was full of vehicles and all other supplies were abundant. You may have a different experience during the peak summer months when things turn around quickly for them.
As for other TIPS ... I have a few good ones.
Take your trip in the off-season as late in the spring or as early in the fall as possible. Rates on everything (most importantly your RV) are lower. Less crowds. Maximize daylight (important for this type of travel) by planning as close to the "peak" season as possible. Oh and less bugs too.
If your trip is a couple of weeks long or longer, you can buy a GPS unit for about the same as the cost to rent. And here's the real TIP. Consider doing it without the GPS. At the garage they have a big stash of stuff people leave upon returning from their RV tour. Extra foods, cleaning supplies, .. all kinds of helpful things -- including a huge library of tour guides, maps etc. At minimum the garage maintains several beautiful European road atlases, and a guide to all the RV campgrounds (in german with a limited english translation key in the back) these two books are pretty much all you need for getting around. Scoop up other local city maps to places you plan to visit, and when we you find yourself in a city to which you don't have a map -- signs are usually obvious directing you to city centers and tourist offices where free maps are available. Or just pop into a hotel and ask them for a free map. When traveling by RV, you are usually without addresses to feed into a GPS device. Also atlases offer a ton of useful info such as proximity to castles and lookouts and natural curiosities, capitals, destinations of particular interest, seasonal road closures, mountain pass gradients, chain requirements, tolls, scenic routes. We were able to plan and estimate travel time using an atlas, and we were generally well oriented and felt empowered by using one.
We rented the DRM Group B, Compact Cruiser for two. It's among the most common RVs rented. It's totally tricked out. The systems are very reliable, efficient, and advanced. You practically never need to stop at a campground. ... With one exception. The outlets do not work unless you're connected to electricity. If you need to charge laptops, cameras or phones. You may be caught doing it at dinner. So bring an inverter. They're not costly, and it will enable you to charge your devices from the cigarette lighter while your driving around.
If you can get by without a fully functioning bathroom and less space, you'll trade that for more access (via your shorter clearance) and flexibility (more places to park, ability to park in cities and attract less attention), especially on the heavily RV'd (and policed) costal areas, by renting a smaller vehicle -- such as VW Vanagon.
Buy the optional insurance. This is coming from someone who generally never buys supplemental insurance or warranties. Think about it. You're driving a large vehicle on unfamiliar, often small, roads. During our trip, we saw two other returns besides ourselves. Both of them (and us) had damages on the way in. And although they have pretty fair policies for accidents, repairs are generally VERY expensive, and the deductible is quite high. I'll leave it at that.
Finally.. there's a ton of information offered on the Ideamerge site. Read it. We poured through a bunch of material and, found the information on their site to usually be MORE helpful and thorough than other books we actually purchased which purport to cover RV'ing in Europe. It's just another wonderful service Ideamerge provides its clients, and all others who are interested in seeing Europe by road.Robinson Family, New Zealand, posted on 28 November 2013, vendor was McRent Germany
Booked via IdeaMerge, Sunlight T64. 5 weeks in northern Europe recently, family of 4 & approx 5,000kms travelled. My Points: 1 - The IdeaMerge system is simply the best way to book. No hidden surprises, just brilliant, efficient and cost effective , especially with the VAT discount [for Germany or Spain rentals of 31 nights or more]. 2 - IdeaMerge back up their excellent website with amazing personal service. We had a few wee hiccups at our end and even though nothing really to do with IdeaMerge, Doug and his team helped at every step to sort things out. I cannot overstate the outstanding service I received from them. I highly recommend you use their service - I certainly will next time. 3 - Heed the advice of previous posters regarding noting previous damage etc, the rental companies make good money from scratch damage charges. (Note, nothing to do with IdeaMerge!) Take before and after photos. 4 - Drive carefully, watch for trees and remember it is wider and higher than your family wagon back home. There are some rather narrow streets in Europe as we discovered the hard way... You cause any damage, even slight, and you have already paid for it... 5 - It pays to listen to your wife when she says you are a bit close to something... If in doubt, stop, get out and check. Trust me on this... 6 - The Dethleff camper ex Friedberg, Germany was fantastic, modern, comfy and ran like a dream. 7 - The McRent service was excellent although the fridge played up a little bit (but they credited us a fridge load of food at the end which was fair) 8 - Check if your travel insurance covers excesses for campervans (vs. just for cars). 9 - Use your own sheets and sleeping bags for duvets as earlier poster commented. 10 - The GPS lady is your best friend, learn to trust her. 11 - Google the toll road protocols for each country before you go eg Norway 12 - If unsure, ask the IdeaMerge guys, they will put you on the right track. 13 - Take a 12V charger to charge all your techie stuff when driving so you don 't need mains power every night and can 'rough it ' anywhere.
Thanks again to the guys at IdeaMerge for all your help.John Marama, New Zealand, posted on 17 October 2013, vendor was McRent Germany
Sept 2013. We travelled 8500km throughout Germany, Switzerland, Austria, Hungary, Slovenia, Italy, Spain and France in 7 weeks in a Diesel Fiat Dethleffs Globebus finding it very comfortable with plenty of boot space. We found ideamerge very efficient and quick with bookings etc. The pickup went without any trouble Corrienne at McRent (Friedberg) Germany explaining everything. We didn't hire any bedding preferred to bring our on sheets and using sleeping bags as duvets. Driving throughout Europe went without trouble. Have a good GPS ours was a Tom Tom enter campsites into favourites before leaving doing research on internet and using camping books etc. Campsites can be very good with restaurants, Bars, pools and good facilities. Get a camping card from AA it saves leaving passport as ID at campgrounds, we also had a International driving Licence but was never asked to show. Be prepared to pay tolls on Motorways with countries having different systems for paying. Overall a fantastic way to see Europe and would recommend ideamerge and McRent.Rob and Marg, Australia, posted on 16 October 2013, vendor was McRent Germany
Hired FIAT GLOBESCOUT from McRent Rheinfelden for 5 weeks (August 26 - October 1, 2013)
Very happy with service from Ideamerge - very helpful with booking, queries etc. Overall very satisfied with vehicle supplied - well presented on pick-up and ran well with no major problems. Check out and check back in ran smoothly and staff helpful.
Some comments / feedback for other hirers, Ideamerge and McRent:
On pickup, staff had limited English and many features of the vehicle not explained properly - fridge and toilet operation, flywire door screen, powerpoint, (hidden high above sink) hot water / heater operation. Minor points but important. Took several days and advice from fellow motorhome hirers to sort these out.
Bedding: Very poor for EUR102 hire rate. Pillows lumpy and uncomfortable, 2 X single duvets were inadequate. Why not a double duvet for a couple?
Damage surcharge: EUR1200.00 charged to our Credit Card and refunded on return. Cost of this was about AUD120 in bank charges/exchange rate variations. I believed that like other countries (USA and Australia) McRent would hold the card details against the likelihood of damage and not actually take the money up front.
Bike racks - a pain in the a##@. Had several knocks on shoulder/arms/head when closing back doors.
Rear door design of vehicle back doors bad when raining - bedding gets wet when turning gas bottle on/off or changing gas bottle in rain. On plus side - plenty of space in rear under bed for storing 2 large suitcases.
Overall would thoroughly recommend this type of motorhome. We managed many very narrow roads in Paris, Italian Riviera, Rome, Venice, Salzburg etc as well as crowded campgrounds where larger motorhomes were struggling. Would recommend Ideamerge and McRent and use them again - subject to the minor criticisms listed above. A great way to travel and enjoy Europe.Rohan, Australia, posted on 10 October 2013, vendor was McRent Germany
We have used McRent previously but this is the first time we used IdeaMerge to arrange the booking. Was extremely satisfied with the service and IdeaMerge made certain we got the campervan we wanted.
We picked up the van from McRent Dusseldorf (Mulheim). The staff here were much more laid back and relaxed than the ones in the Frankfurt depot who seemed to be overworked and overstressed. All in all it made for a wonderful 6 weeks, and hopefully we can do it all again soon.Michael Majewski, posted on 8 October 2013, vendor was DRM
We rented a motor home in Dusseldorf for six weeks in June. Depot is a long way from the airport, but public transport is quite good. RV itself was excellent; almost new. We traveled to Norway and had wonderful time. Pick up and drop off was very smooth. Staff were very kind and helpful. We would definitely recommend DRM motor-home rental to anybody. The prices of motor-homes through Ideamerge are very good. We could not get better price anywhere — EVEN DIRECTLY. Booking was straight forward with no hidden costs.Kelly Strycharz, Bend, Oregon, USA, posted on 6 October 2013, vendor was McRent Germany
IdeaMerge was excellent in the reservation process and answering all questions via email prior to our trip extremely timely. Watching the instruction videos prior to arrival is a must because trying to absorb all the info after a 10 hour flight is too much. Rented RV in Frankfurt (Friedberg) and opted for the shuttle service from the airport which was again great after a long flight. Driver was waiting for us at meeting point, walked to the curb, threw our bags in the taxi and they take you directly to the office. Completed registration paperwork online prior to arrival and it only took 10 minutes to take photocopies our license and obtain the security deposit. We never driven/used an RV before and got a adequate orientation of how to use all the components of the RV. (Make sure you have extra long electrical cable on a reel as some electrical boxes are very far away!) Cooking box was very basic, but adequate. We brought our own sleeping bags/pillows/sheets due to the poor reviews of inadequate bedding (vacuum sealed space ags worked perfectly to condense these items.) Throughly go over every mark and scratch inside and out and make sure it is noted on the inspection sheet before leaving, including chips in the windshields! Take pictures as well and inventory the cooking box. Only complaint was gas tank was not full upon pick up, so we had to gas up on the way to our first stop. RV was great, no mechanical problems at all. Campsites are very different from the US: no water or waste hook ups at your site, and electrical hookup can be very far away. You dump grey water by driving over a drain and you dump toilet waste by taking out a cassette (container) into a special place in the bath houses. Most campgrounds have excellent bath houses with extremely clean showers (do not have to pay for hot water) and places to wash dishes as well. You sometimes have to use a watering can to fill your clean water tank as well. No space though, no picnic tables, its more like a parking lot for RV's. A GPS with maps loaded is a must for driving in Germany or you will end up killing your navigator on the side of the road. Bring european adaptor to charge electronics and our RV also had the cigarette lighter adapter charger as well so we could charge electronics with USB. The roads are great (we only hit 3 potholes our entire 2 week trip), but in the smaller, older towns the roads are very tight and narrow which makes driving a little tense in a big vehicle. Also you need to look around for the RV/bus parking lots as well which is sometimes stressfull. We found lots of campgrounds with bus service to the tourist sites so we could just keep the RV parked at the campsite or within walking distance to where we wanted to go. Would love for this depot to rent bikes as they have a bike rack on the RV, but could not find anyone in Friedberg that rented bikes. Return process was efficient with no hidden surprises. Just make sure the RV is very clean (make sure fridge is clean and toilet cassette is empty.) Got our security deposit posted back to my account in less that 48 hours. Would highly recommend IdeaMerge and McRent. It was a great way to explore Germany with a 4 year old in tow. He had the same bed every night, no need to eat out for every meal, and no need to schlep baggage in and out of hotels. Traveling in the "shoulder season" was great, as none of the campgrounds we selected were full (most don't take reservations anyway). Would highly recommend and are looking forward to planning our next RV adventure with IdeaMerge.